CPQ Implementation Specialist (REMOTE) - Upwork

Upwork has partnered with an Enterprise client who specializes in building the software and technology that powers sales of manufactured, complex products. Their customers rely on their software to select and sell everything from commercial ovens to specialized pumps and valves, to grain elevators, and more. They are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.

In order to continue with their mission, they are currently in partner with Upwork to find a CPQ Implementation Specialist who will work with project managers and business analysts to deliver implementation projects. You will also provide mentoring sessions to customers and respond to their ad-hoc requests, offering subject matter expertise and guidance. The role involves managing multiple tasks, troubleshooting, and documenting solutions.

Their customers are manufacturing companies, so daily activities include analysing, designing, and delivering solutions specific to customers’ products, services, pricing, business rules, and selling process objectives.

The successful candidate will likely have experience in manufacturing or engineering. You will be inquisitive, a logical thinker, have an interest in process improvement, and how products are manufactured and sold.

Responsibilities:

• Contribute to the Professional Services team by providing excellent customer service and support
• Review, analyze, and evaluate customer business requirements, product compatibility rules and solution objectives
• Participate in ongoing implementation team decisions and internal projects
• Lead implementations specific activities and workshops with new and existing customers
• Input issues and case data into customer-facing and internal issue tracking applications.

Required Qualifications:

• Bachelor's degree or equivalent experience
• Experience in Manufacturing or Engineering
• Fluent in English and Dutch
• Some travel to clients
• Strong interpersonal and communication skills
• Technical aptitude and ability to learn new software quickly

Preferred Qualifications:

• Familiarity with CPQ products or Product Configurators
• Experience in JavaScript, CSS, HTML, and SQL.