Court Operations Associate - Itasca County - Minnesota Judicial Branch

Grand Rapids, MN

About the Job

Example of Duties - What You Will Do

The following are examples of major job duties expected of this position:

Perform the full range of court operation work that may involve responsibility for a specific area of court case processing
Perform a variety of advanced clerical functions and multiple case types
Provide assistance to attorneys, parties, self-represented litigants, judges, and the public by responding to a variety of questions in-person, over the phone, by mail, and/or electronically
Provide courtroom support by working with judges, court reporters, and other justice partners
Review, enter, record, and update case information using an electronic case processing system and related applications and equipment
Schedule and maintain court calendars
Receive, process, and receipt payments due to the court
Attend court and assist by calling cases, taking notes, and handling documents in the courtroom
May perform the duties of an Electronic Recording Equipment Operator (EREO) including recording and monitoring court proceedings

Typical Qualifications - What You Must Have

The Minnesota Judicial Branch recognizes the diverse set of skills, strengths, and attributes that an individual may bring into a role. If you have any combination of the experience, training, and education required for this position, apply today!

High school diploma or equivalent
One (1) year of relevant job experience or greater, which may include but is not limited to customer service, administrative work, office, and clerical work
Experience providing customer service

Preferred Qualifications - Nice to Have

Certificate or degree in a related field
Considerable knowledge of court procedures, policies, and records management
Experience working with the court's electronic case processing system
Experience providing customer service
Understanding of principles and practices of court proceedings, with an emphasis on applicable statutes, rules, and ordinances
Ability to write job procedures and develop training materials in order to provide technical and procedural training to staff
Ability to organize workflow and meet deadlines, plan and coordinate the daily work of other employees engaged in a variety of activities
Ability to be flexible in changes with workload, job assignments, new procedures, different computer systems, court trends, and priorities
Excellent listening, multitasking and customer service skills
Ability to develop and maintain effective working relationships
Ability to express ideas concisely and clearly, both orally and in writing
Skill in organization, planning, and follow through
Dependable and adaptable

What You Will Bring

Ability to learn rules of court, state statutes, case processing, policies, and procedures of the area of court assigned
Knowledge of basic math
Skill in navigating difficult situations and resolving conflict in a respectful and courteous manner
Ability to effectively support court users who have limited experience with the judicial system
Ability to provide exceptional customer service while working under pressure in a high volume, fast-paced environment
Skill in the operation of a personal computer, including electronic case management system and related applications and equipment
Ability to handle sensitive and confidential information appropriately and in compliance with all applicable court rules, policies, and statutes
Ability to communicate effectively, both orally and in writing
Well organized, detail oriented, and analytical

Supplemental Information

The hours for this position will be between 8:00 a.m. and 4:30 p.m., Monday-Friday; hours may vary depending on business needs.

The expected starting salary for external candidates is $19.83 per hour and midpoint of the salary range, depending on qualifications. This position is non-exempt under the Fair Labor Standards Act and is eligible for State of Minnesota employee benefits.

Instructions for Applying

Complete and submit your online application with resume and cover letter attached by November 8, 2024, by 4:30 pm. Please include three professional references with contact information. All employment offers are contingent upon satisfactory results of a criminal background check. An employment offer may be rescinded if the background check identifies job related convictions.

This AFSCME-represented position is posted for bidding and internal application by current Minnesota Judicial Branch employees only. The filling of AFSCME-represented positions is governed by the contract, which requires that represented candidates are considered first and in order of seniority. AFSCME-represented court employees applying for this position must have successfully passed their original 6-month probationary period and served 6 months in their current position prior to applying for this position.

For other applicants, the selection process is a resume-based, skill-matching process. If your skills match the required skills for this position, the department may contact you.

Please contact Human Resources with questions regarding this posting via email: ruth.bender@courts.state.mn.us; Phone: (218) 759-4370.

Why Work for Us?

Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another’s growth.

Employee Benefits

The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family’s wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at Employee Benefits - Careers at the Minnesota Judicial Branch Careers. Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid.

Equal Employment Opportunity

It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at Ruth.Bender@courts.state.mn.us. The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.

Internal Applicants

If you are a current employee of the Minnesota Judicial Branch, please apply to open positions conveniently through your Oracle account by visiting Opportunity Marketplace - Browse Opportunities.

Source : Minnesota Judicial Branch