Court Case Management Specialist - Pima County, AZ

Tucson, AZ

About the Job

Job Description Summary

Provides a variety of customer service, administrative, and clerical support for the Pima County Consolidated Justice Court. Includes considerable public contact in person and on the telephone, processing, filing, and reporting of case file information from enforcement agencies in accordance with strict Court policies and procedures. Assists the public with filing Pima County Consolidated Justice Court (PCCJC) documents and explaining procedures.

100% in-person position

Job Description

Hiring Rate: $16.54 Hourly

Duties/Responsibilities:

• Provide customer service in person, over the telephone, by email, and/or by other technology approved by the court to determine the nature of business, assist the customer, and/or refer the customer to the appropriate division or individual;
• Receive, process, monitor, and disseminate court documents according to rules, policies, procedures, and statutes ensuring accuracy;
• Receive and process payments per minimum accounting standards;
• Follow through on court order completion paperwork to ensure appropriate court timelines are followed;
• Enter case information into department databases; update case information; research case inquiries to include case information, case status, and disposition;
• Scan court documents into the court’s case management system;
• Receive court documents; review, verify, and process documents; create case files;
• Process proofs, certificates, and registration from information received in-person or via the mail;
• Assist court customers with sensitive issues;
• Communicate case information effectively to partner agencies;
• May specialize in an assigned court services function such as the customer service window, information window, small claims, warrants, long forms, domestic violence, default, bonds, motions, garnishments, dispositions, dismissals, orders of protection, etc. (this list is illustrative and not all-inclusive).

Minimum Qualifications:

High School diploma or equivalent and one year of customer service and/or office experience; OR any equivalent combination of experience, training, and/or education approved by Human Resources.

Supplemental Information:

Additional career opportunities are available with the Arizona Superior Court and Clerk of the Superior Court. Click on the links below to view their available employment opportunities:

Arizona Superior Court
Pima County Clerk of the Superior Court

The courts offer the same benefits as those provided to Pima County employees. We offer a competitive benefits package to benefit-eligible employees, which includes medical, dental, life insurance, flexible spending accounts, paid vacation, and sick leave. Some benefits require contributions by employees in addition to contributions made by the employer. Please see the link below for a complete description of the offerings.

Pima County Benefits

Retirement Plan participation is mandatory for all eligible employees, to include a mandatory, pre-tax pay deduction.

Plan eligibility is determined by many factors including prior plan participation and position eligibility.

Benefits Information:

We offer exceptional benefits:

Retirement Plan
Vacation, holidays, and sick leave
100% paid parental leave
Employer-paid Short -term Disability
Tuition Reimbursement
Health Wellness discount program
Mental and Behavioral Health Benefits
Paid Training with Advancement Opportunities

Upon yearly anniversary, 56 hours of sick time accrued, less usage, may be rolled over to vacation time.

Full-time employees of government organizations may be able to receive student loan forgiveness under the Public Service Loan Forgiveness Program. For more information, click Student Loan Forgiveness | Federal Student Aid.

Source : Pima County, AZ