Courseware Learning Designer, Sr. - FlightSafety International

Purpose of Position

• We’re looking for a creative and adaptable (Agile) Product Owner with a strong UX/UI design focus.
• As a Courseware Learning Designer, Senior, you’ll be responsible for designing the next generation of training solutions for aviation, including proprietary EdTech and other interactive, engaging training tools and templates.
• This unique role sits at the intersection of product ownership, user experience, and visual design.
• You’ll be responsible for understanding user needs, driving the product vision, and creating engaging and transformational digital training experiences.
• You’ll play a vital role in shaping how flight crews learn—developing innovative, user-centric products that make training more effective, intuitive, and impactful.
• By working closely with stakeholders, subject matter experts, software engineers, and courseware developers, you’ll ensure that every training solution we build is user-friendly, cutting-edge, and backed by learning science.

Note: A portfolio submission with relevant examples is required for this position.

• Examples could include design documents, mockups, prototypes, technical specifications, product templates, website designs, and user research documentation.
• We want to know that you have design chops but also understand the work behind the work.  Behind the scenes.

Tasks and Responsibilities

The following duties are essential to the successful and satisfactory performance of this job.  Other duties may be assigned.

What You’ll Need to Succeed

• Agile Product Ownership: You’re experienced in owning a digital product (i.e., software, apps) from ideation to implementation, always keeping the user and business goals in mind. You understand prioritization, balancing competing needs, and delivering incremental value.
• UX/UI Design Expertise: You think like a designer—focused on delivering intuitive, user-friendly interfaces. You’re always considering user feedback, applying empathy, and designing solutions that put the user first. You’ll primarily work with Figma and the Adobe Suite, in addition to other office applications.
• User Research: You have experience conducting user research to validate design decisions, run usability testing, and gather insights to make informed product decisions.
• Technical Writing: You excel at clearly documenting your product requirements, designs, and user flows so others can easily follow and execute your vision.
• Team Collaboration: You enjoy collaborating closely with software engineers, subject matter experts, and stakeholders, always working towards a shared vision.
• Creative Problem Solving: You’re a highly creative person who can conceptualize and iterate on innovative solutions while keeping business problems and user pain points at the forefront.

What You’ll Do

• You’ll collaborate with various inter-divisional teams on the design, development, and deployment of training solutions. This will include:
• Product Planning & Analysis: Identifying / exploring problems, defining user needs, and planning solutions that align with strategic business objectives.
• UI/UX Design & Prototyping: Creating wireframes, prototypes, and polished visual designs. You love working with a design system and ensuring it evolves to meet user needs.
• User Research & Testing: Conducting research and usability testing to validate designs and refine features. You believe in data-driven design decisions.
• Technical Writing & Requirements: Defining clear product requirements, documenting user flows, and communicating the “why” behind product features.
• Stakeholder Management: Managing relationships with key stakeholders, guiding them through the design and development process, and ensuring alignment at every stage.
• Deployment & Evaluation: Working alongside the various teams during the deployment phase and evaluating product success post-launch, refining where necessary.

Minimum Education

• Bachelor’s degree in a related technical field.

Minimum Experience

• Minimum 5 years of related experience. 

Knowledge, Skills, Abilities

• Team Player: You know how to build strong partnerships and work well with others to get things done.
• Hands-On Collaborator: You love being part of the action—whether it’s team meetings, talking to stakeholders, conducting user interviews, or running workshops. You genuinely enjoy talking to people and learning from them, always keeping the user at the center.
• Self-Starter: You’re proactive, independent, and always ready to take the lead when needed.
• Confident Communicator: You’re not shy about presenting ideas—whether it’s to your peers, end users, or senior leadership.
• Problem Solver: Challenges don’t scare you—they energize you. You bring a positive attitude and enjoy the thrill of solving problems.
• Microsoft: You are proficient with Microsoft Office Suite. 
• Learning & Development: Experience creating learning solutions or educational products is a big plus.
• Project Management: Agile & Scrum Methods and Project Management, especially using Azure DevOps.
• Design: Experience with website design, game design, 3D modeling, or AR/VR development.
• Aviation: Experience or a deep passion for in the aviation industry, especially as a flight crew member or maintenance technician.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms, and communicate. The employee may be required to stand, walk, and sit.
• Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material. 
• The noise level in the work environment is usually low to moderate.