Counter Server - Serafina Cafe

To serve food to guests as ordered in a timely manner. Also, to provide excellent customer service as part of Serafina Hospitality’s overall guest enjoyment philosophy.  Must be fully vaccinated.

ESSENTIAL FUNCTIONS

• Maintains a working knowledge of full food and drink menu
• Describe various food dishes to customers
• Uses SERAFINA standards of engagement for all service techniques
• Provides guest check promptly and returns receipt promptly
• Keeps all service and table areas clean, organized and stocked
• Assists bus server in clearing and pre-bussing, when possible
• Provide engaged, friendly and attentive customer service to all guests inclusive of eye contact, respectable conversation and smiling
• Practice highest regards for safety within all areas and with all materials
• Follow and adhere to all standards set forth by the Board of Health
• Performs other related activities as assigned

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High School education required; will need reading and arithmetic skills and understanding
• Two to three years previous experience preferred
• Strong organizational and verbal communication skills; strong customer service background
• Ability to have an outgoing, friendly disposition for guest relations
• Appropriately groomed for direct engagement with clientele
• Understands ramifications of third-party liability insurance
• Will be exposed to various environmental conditions such as cold due to refrigeration or heat due to hot surfaces or espresso machines
• Exposure to some chemicals
• Ability to lift up to 40 pounds often
• Ability to, stand and bend would be required

Café Serafina: In Italy you start the day at the café with a cappuccino and a brioche, you go back for lunch for a salad or a sandwich and a pizza. Later in the day, you return for a prosecco Aperitivo and meet your family for a beautiful pasta dinner to finish your day. The café is where all Italian life revolves around. It is an all-day long meeting place where friends, business colleagues and family come together. Similarly, this is what café Serafina is introducing to our friends, family and businesses in the area. A place that makes you feel at home, regardless of what time you come in, whether it is for breakfast, lunch or dinner.
Café Serafina is located on the busy corner of 58th and 7th Ave just steps from the iconic Central Park. Here you can enjoy the same high-quality ingredients you know and love from Serafina, in a more relaxed, casual environment with counter service, mobile ordering and self-seating. The fabulous and exciting menu offers our signature fresh homemade pastas, variety of thin crust pizzas that we sell both individually and by 2 foot and 4 foot pala perfect to share on any occasion, fresh salads, grilled meats, chicken and fish and yummy desserts. Plus, we have added some new additions like our delicious paninis, Italian toasts, pastries and grab and go items. It is a perfect oasis from the hustle and bustle of midtown NYC, whether you are a local, tourist, family or professional. Heading to the park, grab our picnic basket or lunch with your colleagues? Have time to spare before taking in a movie or Broadway show? Our Café is your perfect spot. We are open for breakfast, lunch, dinner and of course Aperitivo hour. Our dining room allows you to escape anytime of day and be transported to any part of Italy for an authentic Italian café experience.
FOOD: Café Serafina features all our classic Serafina authentic Italian dishes with the highest quality ingredients imported from Italy. Our incredible and tasty menu offerings are based on traditional Italian recipes, using delicate flavors and fresh ingredients. The fabulous and exciting menu offers our signature fresh homemade pastas, variety of thin crust pizzas, seasonal salads, hormone and antibiotic free meat, organic chicken and Faroe Island Salmon all cooked in our pizza oven and yummy desserts. Plus, we have added some new additions like our delicious paninis, Italian toasts, pastries and grab and go items.
DRINKS: Café Serafina offers high quality Lavazza coffee and espresso, fresh juices, xxx tea and assorted bottled beverages. Relax with a glass of wine from our spectacular carefully curated wine list, including our very own amazing wine collection wine by the glass or ice-cold Italian artisan draft beer.
AMBIANCE: Enjoy your Serafina favorites and more in a relaxed, casual, warm and welcoming environment. Featuring, hand painted artistic walls, handmade Italian furnishings and our specially constructed Italian stone deck pizza oven. Our fast casual café allows you to grab a quick coffee and pastry to go or linger awhile over a glass of wine and delicious fresh homemade pasta and pizza. Want to transport a taste of Italy to your home? Our delicious menu is available for delivery, take out and catering.

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