Counter Sales Manager - Hajoca

Counter Sales Manager

 is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under  and offer a customized business approach, honoring what’s special about each local marketplace.

J & H Aitcheson is one of those trade names and is looking for a Counter Sales Manager at their Manassas, VA location. 

The Counter Sales Manager ensures that all counter operations are conducted in a safe, secure, efficient manner in accordance with company policy.  He/she provides sales and support to walk-in customers at our will-call sales counters, ensuring the highest levels of customer satisfaction.  He/she maintains, stock and clean the counter sales area merchandise and displays, and support Inside Sales and Outside Sales activities as well as management of counter and warehouse employees.

Job Duties

•  Supervise, schedule and train staff to ensure efficient, effective, and profitable operation of all job functions.
• Assist in the recruitment, development, training, coaching, evaluation and management of the counter and warehouse team.
• Analyze sales and inventory performance reports and implement appropriate strategies to increase sales, improve operating efficiencies, manage assets, and increase ROI and profit sharing.
• Perform all job functions in accordance with the company’s Safety Standards.
• Recommend purchases of warehouse equipment; keep abreast of new warehousing methods.
• Maintain the safety of warehouse operations in compliance with the company’s Safety Standards, OSHA and any other applicable regulations.
• Maintain the security of warehouse and grounds to protect the Profit Center’s assets.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Knowledge, Skills, and Abilities

• Creates and nurtures a positive team environment, training and inspiring all employees to do their best work to achieve the highest levels of customer satisfaction.
• Possesses a strong work ethic and a high standard of integrity.
• Able to remain calm and function effectively in stressful, unexpected, and/or emergency situations.
• Able to safely operate a forklift and all material handling equipment in use at the Profit Center.
• Outstanding customer service and verbal communications skills
• Comprehensive knowledge of product; able to suggest appropriate related products for purchase.

Knowledge, Skills, and Abilities (continued)

• Able to build and maintain a positive working relationship with customers, vendors and co-workers.
• Identify customer needs, provide profitable solutions and close the sale.
• Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
• Able to learn to operate warehouse material-handling equipment.
• Able to learn to operate and demonstrate hand tools.
• Add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
• Able to learn and operate (keyboard and mouse) the applicable software system (Eclipse,  Mincron) used to process orders.
• Read, write, speak, and understand English.

Education, Training, Experience

• High school diploma or equivalent
• 1-2 years experience in customer service or counter sales; contractor sales preferred
• 1 + years warehouse or counter management experience, supervising staff
• Minimum 2 + year material handling experience
• Operate forklift and other material handling equipment in use at the profit center
• Knowledge of products sold in the Profit Center