Counselor, Employee Benefits (Customer Service Representative) - Assured Partners

Overview

AssuredPartners in Hunt Valley, MD is hiring for a Customer Service Representative working with the Employee Benefits insurance industry. Do you have experience working in a high-volume customer service environment? Do you enjoy working with clients and gaining the satisfaction of helping others? If you are who we seek, then apply now!

Summary:

This position is responsible for day-to-day customer service and enrollment of designated client accounts. 

The Ideal Candidate:

• An excellent problem solver, you thrive on making customers happy and coming up with great solutions
• You have a strong sense of teamwork, and you are highly dependable
• You are communicative and able to be effective via written and oral communication

If this sounds like you, we invite you to keep reading and apply!

What You'll Do

• Talk with client employees and HR contacts by phone concerning employee benefit related questions, including Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA)
• Answer and file various email questions of participants and HR contacts through multiple email boxes
• Key client employee enrollment data into internet-based computer system using established office procedures
• Handle diverse customer service situations between employees, employers and insurance carrier vendors in a professional manner
• Process client employee changes and terminations following established office procedures
• Track open carrier or client employee issues and report on progress toward completion.
• Assist client contacts with general insurance rules and compliance
• Review benefit communication material for accuracy and completeness.
• Represent AP Benefit Advisors in a positive and professional fashion with both internal and external customers.
• Provide team and client with appropriate timelines to ensure that expectations and turnaround times are met.
• Maintain composure and effectiveness under pressure in a deadline driven environment.
• Perform other duties as assigned.

What's in it For You?

• To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:   

  • Maryland Resident Base Salary: $43,000 - $48,000 (Commensurate upon experience)     
  • Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
  • Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options    
  • Company match 401(k) plan – 50% up to 6%!   
  • Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers    
  • Opportunity to prioritize your mental health with 24/7 access to licensed therapists   
  • Pet benefits & discounts    
  • Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners  

What You'll Need

• Call Center experience required
• High-volume work experience preferred
• Outstanding oral and written communication skills and attention to detail
• Strong Phone skills.
• Strong PC skills with the aptitude to learn new systems
• Knowledge of health, life, disability, FSA and HRA plans preferred