Counselor - El Paso Center for Children

• Maintain high levels of customer service, with attention to nurturing and building relationships with clients seeking services.
• Ensure detailed knowledge of approved grants, contracts, requirements of the funders, and target populations.
• As individual talents and expertise dictate, take the initiative to participate in developing/providing ongoing staff training.
• Must be/become an expert in all required therapeutic/educational modalities utilized by the team and/or specified in the grants.
• Participate in the Performance and Quality Improvement processes ensuring services are being delivered with fidelity to model and contractual/licensing obligations.
• Adhere to accreditation standards (as developed), licensing standards, and other policies/regulations.
• Conduct screening/intake, psychosocial assessment, diagnosis, and treatment plans.  (Client services are carried out in the office and/or in multiple venues in the community).
• Conduct individual and family treatment interventions.  Family support sessions as defined in the FAYS contract. 
• Provide crisis intervention and family support sessions as defined in the FAYS contract.
• As part of a team delivering counseling services to a wide range of clients, be an excellent professional colleague, contributing person and professional expertise, and guidance to colleagues to support the most beneficial interventions possible for clients.
• Provide required data on performance metrics to the supervisor as needed/requested.
• Be part of the team problem-solving process to overcome any barriers to counseling/program success.
• This role, as with most at the agency, requires flexibility includes, including scheduling and when/where clients are seen for services.
• Develop personal skills to carry out each program’s goals.
• Provide training and coaching to new employees as necessary.
• Assist with supervision of interns as needed, if applicable.
• Ensure timely and accurate completion of all required paperwork regarding services and program activities to support accurate billing, excellent client services, and data management.
• Participate in on-call rotation of the crisis line.
• Make appropriate referrals to community resources and seek resources to support programs and families.
• Provide crisis intervention to youth and families as needed.
• Participate in trainings, events, and activities.
• Other duties as assigned.

• Relate well to all kinds of people, inside and outside the organization; builds appropriate rapport; listen; builds constructive and effective relationships; uses diplomacy and tact; truly values people; can diffuse even high-tension situations comfortably.
• Manage tasks and responsibilities in a timely manner, ensuring consistency with deadlines, requirements for timely contacts with clients, and completion of various paperwork in accordance with schedules established by supervisor and/or policy.
• Pursue everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Motived by results; can be counted on to meet and exceed goals successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures; monitors process and progress. 
• Easy to approach and talk to; spends the extra efforts to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with others; builds rapport well; is a good listener.  
• Marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner; follows established process.
• Excellence among direct reports and subcontracting partners.
• A strong results orientation, openness to new ideas, and a proven ability to deliver a consistently high quality of service to external and internal work partners.
• Excellent written and verbal communication skills.

• Counselor should be licensed in one of the following: Licensed Master of Social Work; Licensed Clinical Social Worker; Licensed Professional Counselor; Licensed Professional Counselor-Associate; Licensed Marriage and Family Therapist; Licensed Marriage and Family Therapist-Associate; Licensed Psychological Associate; or Licensed Psychologist.
• Counselor should have at least one year of experience in counseling or direct.
• Must maintain licensure and pay for his/her own supervision.
• Preference for a candidate with MATCH-ADTC and/or EMDR certifications. 

• Ability to read, write, and speak Spanish and English is preferred.
• Exceptional computer skills, including proficiency in using the Microsoft Office Suite of business applications: Word, Excel, and PowerPoint.
• Good time management, organizational, and interpersonal skills, and ability to communicate effectively with individuals from all walks of life.
• Must have driver’s license, vehicle in safe operating condition, and maintain proof of current insurance at Texas minimum standards.
• Must be able and willing to travel for trainings/meetings/conferences.
• Must be able to walk, sit, stand, and lift and carry at least 25 pounds.

• The first responsibility of all El Paso Center for Children employees is to ensure the safety, welfare, and dignity of the youth and families the Center serves and to serve as positive role models for them.  All employees must exemplify the highest standards of professional and ethical conduct and abide by the Code of Conduct set forth in the Center’s Personnel Policies.

• Every program at the Center is community and client-centric. Working with diverse partners to meet the needs of families in our community demands flexibility. The scope of work is subject to change based on the team’s performance and the funder’s expectations and on agency/management strategic goals.  The flexibility needed in this role includes scheduling meetings/events/activities, scheduling supervision sessions with staff, training, staff meetings, and out-of-town travel for training and/or grant requirements.

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