Cosmetic Patient Care Coordinator - APDerm

As a Cosmetic Patient Care Coordinator, you will conduct telephonic and in-person consultations with patients to learn about their goals and guide them through the very personal decision of choosing a dermatology clinician/provider to help them look and feel their best!

This sales role is critical to the success of our entire team and requires ample motivation from within to make and receive dozens of phone calls/emails/texts each day to educate and qualify patients for services provided by our clinicians and providers. Clear and concise communication, detailed organization, thorough follow-up and follow-through with patients, as well as a desire to follow process is required to be successful in this role. You must be coachable, open to feedback, and always looking for opportunity to grow and improve.  We pride ourselves in connecting with patients to help them achieve their goals, so having empathy and caring about people is a requirement to being a part of our team. Ultimately, it is the PCCs duty to connect, communicate, consult, and convert new leads into happy, paying patients.

Business Development 

• Assists clinician with patient skin care goals and objectives and recommends products and services to achieve goals. 

• Service and product sales and promotions 

• Maintain ongoing patient outreach strategy and plan as developed with leadership team for repeat patient population and/or “loyalty” program 

• Coordinate open houses and events with marketing at locations as required  

• Communicate orally and in writing with employers and clinic staff about Aesthetic, contracts, protocols, regulations, promotions where applicable 

• Primary point of contact for management and converting inquiries to appointments 

• Liaison between cosmetic line of service and marketing 

• Schedule/interface/negotiate with reps from drug and cosmetic companies 

Patient Coordination 

• Track, maintain and follow-up on pipeline leads through online booking/scheduling   

• Primary point-of-contact for patient inquiries including internal and external referrals-Radix, Call Tracking Metrics (online requests), Cosmetic Voicemails, Cosmetic Bucket in EMR, Yelp 

• Skillful in adapting a clear & concise communication style with all personalities. 

• Work with providers to develop and prepare patient-specific treatment plans 

• Create, present, and review detailed, treatment plan quotes with patients 

• Track and evaluate patient and procedure conversion rates 

• Schedule patients for consultation, escalations, and treatment  

• Instruct patients on pre and post-care treatment precautions 

• Outreach to patients to confirm and coordinate visits for previous patients 

Inventory 

• Develop and maintain records, logs, files, inventory systems in collaboration with regional management 

• As required management of direct to patient product supply   

Other 

• Functions as the initial point of contact and/or resolution contact for all cosmetic billinginquiries  

• Serve as the primary biller and/or back-up to ensure charge entry is completed 

• Photo-taking skills as requested  

• Collect and analyse data and provide monthly, quarterly and annual reports as needed 

• Next day and 2-week patient follow up calls  

• Retail product expert 

• Pre-visit Standard Work and pre-registration survey 

• Provide patient quotes and collect fees as directed 

• Maintain up to date knowledge of industry trends in aesthetics 

• Content expert on external resources and tools for program development and growth  

• Education to staff on procedures and programs supporting cosmetic line of service  

Minimum Qualifications: 

• Knowledge of cosmetics products and services 

• Strongly customer service oriented  

• Sales or Marketing background a plus  

• Certified Medical Assistant or Aesthetician license strongly preferred  

Skills, Knowledge, & Abilities:  

• Infectious control, HIPAA, and OSHA knowledge is preferred.   

• Strong interpersonal and customer service skills required to communicate with patients, family members, clinicians, as well as other colleagues in a positive, professional manner.  

• Must possess strong problem-solving abilities and analytical skills to ensure patient’s needs are met.  

• Must possess excellent computer skills to input and retrieve clinical information.  

• Utilize critical thinking and good judgment in performance of tasks.  

• Must possess organizational skills and can multitask.   

• Must be able to prioritize daily assignment to ensure smooth workflow.