Corporate Client Service Representative - Icahn Automotive Group LLC

Overview: Pep Boys is driven by its customer promise, “We go further to help you go farther.” Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national network of 850+ locations in 35 states and Puerto Rico, and over 25 distribution centers, Pep Boys employs over 8,000 people. Over 7 million vehicles pass through Pep Boys bays each year, and our commitment to being the ONE our communities count on is demonstrated through our exceptional customer experience and support of the critical technical training initiatives needed to close America’s skills gap. For more information, visit www.pepboys.com. Position Summary: The Corporate Client Service Representative (CCSR) role is ideal for individuals who thrive in a fast-paced, customer-focused environment and possess the necessary skills and qualities to ensure exceptional service delivery and client satisfaction. The CCSR plays a pivotal role in maintaining strong client relationships and ensuring prompt resolution of inquiries and issues. The ideal candidate will exhibit excellent communication skills, a service-oriented mindset, and the ability to thrive in a dynamic, customer-centric environment. Primary Responsibilities: * Serve as the primary point of contact (POC) for existing fleet accounts, addressing service, store, and field issues for assigned Field Service Representatives. * Provide support for Regional Director (RD) and Field Service Reps directly. * Create and manage accounts for corporate clients. Identify appropriate price plans for corporate clients. * Manage incoming calls to the 800-55-FLEET line and monitor the Fleetservice@pepboys.com Inbox. * Dispatch inbound inquiries to internal departments, such as Outbound Sales or FSR teams, when issues require escalation beyond the resolution capabilities of the Inside Sales Representative (ISR) level. * Assist in the preparation and reporting for customer reviews, including consolidating driver surveys, analyzing overall customer growth, etc. * Become proficient with POS and ShopX. Qualifications: * Proven experience in customer-facing roles, demonstrating excellent communication and interpersonal skills. * Experience with POS and ShopX a plus. Will be required to become proficient in POS and ShopX. * Proficiency in conflict resolution and problem-solving. * Capacity to assess the importance and urgency of customer inquiries and prioritize accordingly. * Experience organizing and analyzing datasets for continuous review and improvement. * Ability to prepare and present customer-facing reports effectively. Desirable Traits: * Excellent communication skills, both verbal and written. * Persistence and resilience in handling challenging situations. * Collaborative mindset and willingness to work as part of a team. * Strong service orientation and commitment to customer satisfaction. * Effective problem-solving skills with attention to detail. * Time management skills to handle multiple tasks efficiently. Physical Demands/Work Environment * Repetitive movement of hands and fingers, typing or writing. * Regular standing and walking. * Reach with hands and arms. * Talk and hear. * Ability to work under tight time constraints, handle sensitive data and multi-task so that deadlines can be met. * High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline driven environment. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Pep Boys is an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #LI-AE1 Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled