CORP - Collections Specialist from INSPYR Solutions
Houston, TX 77002
About the Job
Title: Collections Specialist
Location: 100% Remote
Duration: 6+ Contract
Compensation: $24hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US
The Collections Specialist is a key member of the Collections team and is responsible for coordinating the collection of delinquent customer account balances, mitigating damages from early contract default, and bad debt management. Coordination may include internal and external collection efforts.
Accountabilities:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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Location: 100% Remote
Duration: 6+ Contract
Compensation: $24hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US
- Monday - Friday
- Retail Energy must***
- Commercial Collections
- Bilingual(Spanish)
The Collections Specialist is a key member of the Collections team and is responsible for coordinating the collection of delinquent customer account balances, mitigating damages from early contract default, and bad debt management. Coordination may include internal and external collection efforts.
Accountabilities:
- Manage assigned collection portfolios in accordance with collection strategies to reduce delinquency rates, increase bad debt recovery rates and mitigate the impact of early contract cancellations
- Capture and document all written and verbal communication with customers in furtherance of collection strategies
- Written communication will include any reminders, warnings, drop and disconnection notifications, payment plans, and emails/faxes that are records of collection activity
- Verbal communications to be summarized in writing within the Salesforce application
- Follow all qualitative and quantitative expectations for written and verbal communications to deliver the most positive customer experience possible
- Review, approve and process late fee waivers initiated via Salesforce in accordance with Collections policy
- Prepare Notice of Default Letters for high-risk delinquent accounts as well as compile support for accounts sent to outside collection attorneys/agencies
- Coordinate customer bankruptcy proceedings with the Legal department and facilitate related collection activities
- Monitor key performance indicators related to collection activities within assigned portfolios
- Provide feedback and insight to Management regarding trends in delinquency, collectability, early contract cancellation, and bankruptcy/receivership of customer accounts that will impact the financial performance of the company
- Review, process, and monitor write-offs to ensure bad debt provisions are accurate
- Assist with documenting all processes and procedures related to collection efforts and adhere to Collections policy
- Recommend improvements for streamlining internal processes across organizational functions with the goal of mitigating risks, improving delinquency rates, early cancellation recovery, and bad debt recovery
- Prepare ad-hoc reports that will identify operational issues or provide visibility
- Assist and participate in ad-hoc Receivables Management projects as needed
- Associates degree in Business or related discipline
- 3 years of business experience in lieu of a degree would be considered
- 3-5 years of successful collection experience and/or Customer service
- Excellent oral and written communication skills
- Bilingual (Spanish) strongly preferred
- Strong analytical abilities and problem-solving skills
- Resourcefulness and ability to work with limited supervision
- Flexibility and ability to manage multiple tasks and deadlines
- Excellent knowledge of Microsoft Office applications
- Knowledge of North American gas and power markets, competitors, and/or Accounting/Finance would be considered an asset
- Comprehensive medical benefits
- Competitive pay, 401(k)
- Retirement plan
- …and much more!
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
#IND-TELECOM
Salary
23 - 24 /hour