Core Tech Help Desk Administrator - ERP Suites

Core Tech Help Desk Administrator 

At ERP Suites, our focus is helping our customers realize IT’s potential. Our comprehensive ERP solutions enable them to streamline and scale their IT products and processes. And this leads directly to improved efficiency and increased margins. We are a proud Oracle Gold Partner and champion of proactive JD Edwards management and custom product enhancements.

ERP Suites provides technical consulting, cloud services, managed services and digital transformation solutions for some of America’s top companies. We build secure connections, improve performance, automate workloads and give them mobility. In other words, we help them stay on top.

We deliver multi-functional value through cloud services, digital transformation, ERP consulting services, ERP managed services and software development.

One thousand VMWare virtual machines, fifteen hundred tickets weekly, Windows, Linux, JD Edwards, Oracle Databases, and SQL Server Databases. Start your career with the chance to learn from experts in the areas of each of these technologies. ERP Suites’ Core Technologies is the front line to ensuring our customer’s success. Check out our website at https://www.erpsuites.com/

Responsibilities

• JD Edwards Package Builds and Security with our industry leading experienced CNCs
• Administrating Windows and Linux virtual machines with tasks such as: Active Directory account creation and password reset, OS level patching, and other basic VM operations, including monitoring
• Complete resource increases on virtual machines inside of VMware (CPU, RAM, Disk Expansions)
• Monitoring databases such as SQL Server and Oracle
• Answering customer inquiries and status requests on the phone, in person, and via email
• Responding to monitoring alerts and other automated high priority incidents
• Diagnose and resolve technical software and end user related issues
• Interact with staff and customers across the world

Requirements

• We're looking for someone who can cover the 3rd shift from Midnight to 8 am. 
• Completed (or pursuing) a degree (associate or bachelor) with a focus on technology- system administration, computer science, engineering, or mathematics
• Passion and aptitude for technology
• Ability to communicate well, adapt to constantly changing environments as well as take direction
• Desire for more knowledge and constant growth

Core Values

• Make Customers Successful
• Be An Advisor
• Lead With Trust and Integrity
• Have Fun
• Do the Right Things for the ERP Suites Family
• Adapt Quickly to Chaining Roles and Environments

This is Where IT Change Starts.

• With questions.
• With problems that need to be solved.
• With business needs, both immediate and long term.
• Because technology and its impact on business isn’t getting any simpler.
• That’s why we exist.
• To answer the tough questions.
• To find a solution to every problem—no matter the size or scope.
• And to help companies not just identify IT’s potential, but realize IT.

erp suites. realize IT.

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