CORE OPERATIONS REPRESENTATIVE - Dufresne Spencer Group

NOW OFFERING ON DEMAND PAY

Ashley Furniture HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a Core Operations Specialist. The ideal candidate provides support to the sales organization while maintaining order integrity, ensuring a clean book of business, and providing exceptional customer service.

OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING

• Generous Paid Time Off (PTO)
• Opportunity for advancement
• Medical, Dental, Vision, & Retirement Benefits
• Employee Purchase Discounts of 30% or more

KEY JOB RESPONSIBILITIES

• Maintains a clean book of business, in compliance with company standards.
• Completes auditing and reporting daily to company standard. i.e. Store pick-ups, balance due sales, Stock /Fulfillment errors, paperwork attachments, etc.
• Audits Sales for product accuracy to avoid ordered wrongs, unsmart partials, out of compliance MISINV and RESEL skus.
• Ensures all open order over 181+ days have been reviewed, and action taken to resolve any outstanding issues that could be causing a delayed delivery.
• Assist store with escalated guests through ER tickets, or by phone.
• Maintains and updates open orders on orphan sales. (Sales Associates no longer with company)
• Manage all finance sales, credit holds, expired authorizations and disputes.
• Resolve all chargeback requests and provide proper documentation to ARFR.
• Works to resolve collection accounts for store locations, through Collector Review.
• Escalates concerns relating to out of policy requests to their direct supervisor.
• Occasionally, the Core Operations Representative will be asked and expected to perform various, miscellaneous, and non-standard duties as required. Such duties are diversified in nature and may be changed from time to time to meet business needs.
• Other duties as assigned

KNOWLEDGE/SKILLS/ABILITIES

• High School Diploma required
• 1-2 years of customer service experience in a retail environment preferred but not required
• Strong computer skills
• Ability to multitask without compromising quality of work

Ashley Furniture HomeStore is an Equal Opportunity Employer. Ashley Furniture HomeStore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.