Coordinator, Retirement Services - Wedbush Morgan Securities

Wedbush Securities is one of the largest securities firms and investment banks in the nation. We provide innovative financial solutions through our Private Client Services, Capital Markets, and Clearing & Execution divisions. Headquartered in Los Angeles, California with over 100 offices and more than 80 correspondent offices, our commitment to providing relentless, customized service is the foundation of our consistent growth.

Our Operations team is seeking to hire a Retirement Services Coordinator.  This position will provide front-line and operational process support to Financial Advisors, Employers, and IRA/QRP owners.  This is an in-person role that requires reporting into the Los Angeles office daily. 

Responsibilities include but are not limited to:

• Deliver excellent customer service that exceeds customer expectations in all contact interactions
• Provide technical and operational assistance to the branch offices
• Resolve issues/concerns and answering incoming calls from clients and brokers regarding the organization’s products and services
• Receive and process incoming IRA/QRP distribution and contribution requests
• Process IRA/QRP transactions such as excess contribution withdrawals and conversions
• Review daily IRA transactions reports to ensure proper coding, and compliance with IRS regulations
• Work with Financial Advisors to set up new SEP or SIMPLE IRA plans
• Perform other duties and work on special projects as required

• Bachelor’s degree from an accredited university preferred
• Minimum of 2 years retirement services industry experience preferred
• Working knowledge of Traditional, Roth, SEP and SIMPLE IRAs and QRP plans and the willingness to learn IRS rules and regulations regarding these retirement products
• Knowledge of IRA transaction codes as they relate to IRS tax forms, and knowledge of Microsoft Word, Excel, BETA, Phase3, Broker Insight is a plus
• Strong verbal, written and interpersonal communication skills
• Strong analytical, problem-solving, and critical-thinking skills
• Highly organized, solution-oriented and able to multi-task and manage multiple projects and competing priorities without sacrificing accuracy or efficiency
• Works well independently on specific tasks and gets direction in more complicated or out of the box tasks
• Demonstrates sensitivity and respect for others and participates in organizational or departmental projects
• Strong attention to detail