Coordinator, Project Management, BPO - Verint Systems, Inc.
Providence, RI
About the Job
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .
ROLE PURPOSE AND METRICS
Role Purpose :
The role of a Project Coordinator is to support the project management team within the BPO function in executing projects efficiently. The primary purpose is to assist in coordination, documentation, and communication, contributing to the successful delivery of projects.
Job Metrics:
+ Assigned tasks completed within specified deadlines.
+ Minimize errors and discrepancies in project documentation.
+ Satisfactory feedback from stakeholders.
AREAS OF PERFORMANCE
Core Tasks:
+ Assist in project planning and scheduling activities.Maintain accurate project documentation, including meeting minutes and action items.Facilitate communication between team members and stakeholders.Track project tasks, milestones, and timelines.Assist in the preparation of project status reports.
+ Support the coordination efforts of assigned projects.Report project status and issues to the Project Manager.
Documentation/Governance :
+ Maintain accurate project documentation, ensuring it aligns with established standards.
+ Implement and adhere to project governance frameworks, following organizational guidelines.
Stakeholder List :
+ Project Team Members
+ BPO function
+ Departmental Managers
+ Vendors and Suppliers
Planning :
+ Contribute to project planning by tracking tasks, deadlines, and resource utilization.
+ Assist in the development of project plans, ensuring they align with project objectives.
MINIMUM QUALIFICATIONS:
+ Bachelor's degree in Business, Project Management or a related field or equivalent work experience.
+ 1-2+ years’ experience in project coordinating, or similar experience in business operations/management.
+ Basic understanding of project coordination principles.
+ Familiarity with industry terminology and standards.
+ Demonstrate a foundational understanding of project coordination principles.
+ Display familiarity with basic project management tools and methodologies.
+ Ability to work effectively in a global team environment.
+ Exposure to entry-level technical concepts.
+ Good organizational and time management skills.
+ Effective communication and collaboration abilities.
+ Ability to follow process but to remain flexible in achieving project objectives.
+ Curious, interested in new products and technologies.
+ Engages quickly, remains highly engaged regardless of frustrations and obstacles.
+ Motivated, eager to learn and demonstrate values, able to learn independently, research via multiple sources and finds information as needed.
+ Patient, shows empathy for stakeholders who take longer to understand, happy to re-explain as required.
+ Responds rather than reacts.
+ Demonstrable examples of good work ethics.
+ Potential and limited domestic travel for business meetings.
+ Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.
PREFERRED QUALIFICATIONS :
Proficiency in basic project management tools (e.g., Microsoft Project).
Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment, based on one’s race (including but not limited to natural hair, hair texture, hair type and protective hairstyles), color, religion, national origin, or sex, pregnancy (including childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), sex stereotyping, (including assumptions about a person’s behavior or appearance, gender roles, gender identity, gender expression including gender dysphoria, or transgender status), disability, alienage or citizenship or immigration status, marital status, creed, genetic information, predisposition or carrier status, sexual orientation, military or Veteran status, political affiliation, familial status, caregiver status, status as a victim of domestic violence, unemployment status, natural hairstyles, sexual and other reproductive health decision-making, or any other classification or characteristic protected by applicable federal, state or local laws (collectively, “Protected Characteristics”), will not be tolerated. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.
For US Applicants
_2025 Benefits Offering (https://fa-epcb-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits)_
ROLE PURPOSE AND METRICS
Role Purpose :
The role of a Project Coordinator is to support the project management team within the BPO function in executing projects efficiently. The primary purpose is to assist in coordination, documentation, and communication, contributing to the successful delivery of projects.
Job Metrics:
+ Assigned tasks completed within specified deadlines.
+ Minimize errors and discrepancies in project documentation.
+ Satisfactory feedback from stakeholders.
AREAS OF PERFORMANCE
Core Tasks:
+ Assist in project planning and scheduling activities.Maintain accurate project documentation, including meeting minutes and action items.Facilitate communication between team members and stakeholders.Track project tasks, milestones, and timelines.Assist in the preparation of project status reports.
+ Support the coordination efforts of assigned projects.Report project status and issues to the Project Manager.
Documentation/Governance :
+ Maintain accurate project documentation, ensuring it aligns with established standards.
+ Implement and adhere to project governance frameworks, following organizational guidelines.
Stakeholder List :
+ Project Team Members
+ BPO function
+ Departmental Managers
+ Vendors and Suppliers
Planning :
+ Contribute to project planning by tracking tasks, deadlines, and resource utilization.
+ Assist in the development of project plans, ensuring they align with project objectives.
MINIMUM QUALIFICATIONS:
+ Bachelor's degree in Business, Project Management or a related field or equivalent work experience.
+ 1-2+ years’ experience in project coordinating, or similar experience in business operations/management.
+ Basic understanding of project coordination principles.
+ Familiarity with industry terminology and standards.
+ Demonstrate a foundational understanding of project coordination principles.
+ Display familiarity with basic project management tools and methodologies.
+ Ability to work effectively in a global team environment.
+ Exposure to entry-level technical concepts.
+ Good organizational and time management skills.
+ Effective communication and collaboration abilities.
+ Ability to follow process but to remain flexible in achieving project objectives.
+ Curious, interested in new products and technologies.
+ Engages quickly, remains highly engaged regardless of frustrations and obstacles.
+ Motivated, eager to learn and demonstrate values, able to learn independently, research via multiple sources and finds information as needed.
+ Patient, shows empathy for stakeholders who take longer to understand, happy to re-explain as required.
+ Responds rather than reacts.
+ Demonstrable examples of good work ethics.
+ Potential and limited domestic travel for business meetings.
+ Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.
PREFERRED QUALIFICATIONS :
Proficiency in basic project management tools (e.g., Microsoft Project).
Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment, based on one’s race (including but not limited to natural hair, hair texture, hair type and protective hairstyles), color, religion, national origin, or sex, pregnancy (including childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), sex stereotyping, (including assumptions about a person’s behavior or appearance, gender roles, gender identity, gender expression including gender dysphoria, or transgender status), disability, alienage or citizenship or immigration status, marital status, creed, genetic information, predisposition or carrier status, sexual orientation, military or Veteran status, political affiliation, familial status, caregiver status, status as a victim of domestic violence, unemployment status, natural hairstyles, sexual and other reproductive health decision-making, or any other classification or characteristic protected by applicable federal, state or local laws (collectively, “Protected Characteristics”), will not be tolerated. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.
For US Applicants
_2025 Benefits Offering (https://fa-epcb-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits)_
Source : Verint Systems, Inc.