Coordinator II - Enrollment - US Tech Solutions, Inc.

Job Description:

• This position requires a strong focus around accurate and timely customer support to ensure member enrollment and retention. This position will partner cross-functionally with various operational business units while supporting departmental objectives within company and regulatory guidelines.

 
Responsibilities:
Processing enrollment of Medicare members including first-time enrollment and member modifications

• Manage work activities in your work queue (i.e. enrollment missing information, enrollment with effective date change)
• Interface with other system applications for research and, where applicable, updating them with actions/outcomes of enrollment activity
• May also support on one or more of the following enrollment support functions
• Update Excel spreadsheets to track workflow of various special assigned projects
• Outbound Enrollment Verification member calls
• Answer incoming agent/broker calls regarding special needs (low income) enrollment plans
• Post Enrollment functions such as determining member paid penalties
• Meet monthly established quality and productivity goals on a consistent basis
• Follow work instructions regarding enrollment tasks

 
Experience:

• Understanding of Center for Medicare/Medicaid Services (CMS) guidelines for Medicare Part D and C
• Enrollment processes or previous work experience in regulatory environment
• Understanding of basic healthcare terminology and definitions, such as HIPAA
• Basic to intermediate skills in MS Excel, MS Word and Outlook are a plus; ability to create and update Excel spreadsheets
• MicroSoft Office applications

 
Skills:

• Medicare Part D and C

 
Education:

• High School diploma or GED required; Bachelor’s Degree preferred