Coordinator, Global Brand Standards - Tricon Solutions

Qualifications:

• Two or more years of office experience and data entry.

Desired Characteristics:

• Bachelor's degree in related field preferred.
• Ability to handle pressure and maintain accuracy in a high-volume environment.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint in a Windows environment.
• Exceptional organizational skills; ability to multi-task and pay close attention to detail.
• Clear and concise written and oral communication skills.
• Strong customer service skills.
• Ability to adapt to a changing environment and handle multiple priorities.
• Second language a plus.
• Salesforce experience is preferred.

Responsibilities:

• Manage audit requests, submit, and track all audits sent to audit firms and provide scheduling pushback support, including Virtual Audits and Spot Checks.
• Manage daily audit requests in Gensuite through reporting and track all CAP eligible audits.
• Update Salesforce by pulling daily reports from Gensuite.
• Managing batch updates and data uploads between Gensuite and Salesforce using Excel SQL reporting.
• Accurately update Licensee and factory information in internal database.
• Generate accurate approved factory lists.
• Promptly issue waiver and audit approval letters while ensuring accuracy at high volume.
• Promptly identify and escalate issues to Licensee support and supervisor.
• Support supervisor on team projects and other duties as assigned.
• Create waiver assessments in Salesforce and assign to correct regional manager for review.
• Support Sr. Manager on GBS Corporate responsibilities, including keeping Gensuite up to date with all Business Unit factory data.
• Promptly respond to submissions and inquiries sent to general program inbox.
• Provide customer service to Licensees and factories regarding program requirements and general requests/inquiries.
• Provide global Licensees with status of factories and guidance towards obtaining approval.