Coordinator - Community Resource Center (Riverside) Bilingual (American Sign Language) - Inland Empire Health Plan

1. Center Operations
    a. Provide coverage of the Community Resource Center reception area with excellent customer service and be the concierge of the center as the first person seen in the front lobby area. 
    b. Act as a liaison, as needed, to assist Members and community with appropriate and timely access to services through inbound calls, outbound calls, and walk-ins.
    c. Act as a Member Advocate in the Community Resource Center.
    d. Assist members with initial touchpoint and forward Member assistance to CRC Community Health Worker or other internal units, as needed, through inbound calls, outbound calls, and walk-ins.
    e. Provide and explain CRC Liability Waiver, Media Release, and CRC Rules of Conduct to Members and community. 
    f. Utilize Meditrac to register and track CRC activities including but not limited to class registration, walk-ins, inbound calls, outbound calls, and Liability waivers.  
    g. Register Community Partners for usage of space to host external meetings and programs. This includes providing proper agreement forms for signatures from partners, providing signed and approved agreements and forms back to the partnering agency and ensuring proper room reservation process has been adhered to. 
    h. Assist CRC contractors with classroom set-up needs.
    i. Support co-located partners with logistical needs specific to class set-up, participant registration, and LEAN huddle facilitation.   

2. Center Rewards Program
    a. Coordinate and implement rewards program for the Community Resource Center participants under the direction of the Community Resource Center Supervisor and Manager.
    b. Assist participants in receiving rewards. 
    c. Research and work with internal departments to order promotional incentives that can be implemented into the center reward program.
    d. Coordinate with CRC Logistics Coordinator to ensure smooth delivery and inventory tracking of reward program.
    e. Identify opportunities for continuous improvement by soliciting Member feedback regarding rewards program tracking by using LEAN methodology to track.

3. Quality Assurance 
    a. CRC programming areas (Kitchen, Play Area, Computer Lab, Multi-Purpose Rooms, Lobby, etc.)
    b. Adhere to Meditrac job aids for proper entries and maintaining minimal error standards for PowerBI reporting. 
    c. CRC participant survey solicitation of participant feedback, data collection and data entry.
    d. CRC Contractor survey solicitation of participant feedback, data collection and data entry.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.