Conversions Specialist I -963 - COCC

Who we are...

COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut and a National Great Place to Work, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.

What we need…

Under the supervision of the Conversion Supervisor, the Conversion Specialist will serve as the primary or secondary support for COCC’s conversion efforts in the eBanking area.

What’s in it for you…

COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits you’d expect from an award-winning employer plus:

• A hybrid schedule allowing you the flexibility to balance your work/life needs
• A customized training plan to successfully onboard you through your first year
• A robust employee training and development program aligned with career pathing objectives
• Generous PTO offering as well as competitive pay and benefits
• On-site fitness center / off-site fitness/wellness reimbursement
• Tuition Reimbursement
• Financial planning assistance with certified professionals
• Fun employee events such as company outings, trivia, sports leagues wellness events
• Peer recognition programs

What you’ll do…

• Assist in the coordination of all action items related to transferring the financial institution from their current service provider to the COCC system.
• Recognized by clients as an authority on COCC applications and system functionality.
• Act as a liaison between client and COCC throughout the conversion process.
• Coordinate all aspects of client conversions targeting satisfaction of Mission Excellence goals
• Work with conversion analyst on data specification requirements
• Coordinate specification questions between client and conversion analyst
• Translate and explain technical information, concepts and requirements in a user friendly language
• Configure Voice Response Unit system, Electronic banking systems, and ATM/Debit Cards.
• Participate in internal training programs as needed
• Ad hoc miscellaneous tasks

Who will be a great fit…

If you are someone that enjoys having the ability work on projects both independently as well as being able to collaborate with a strong team, then this position is for you. Having a great deal of attention devoted to getting timely and accurate results will ensure that you are successful in this fast paced, highly results-driven role.

What you’ll bring…

• Bachelor’s degree is preferred for this role but will consider appropriate work experience and/or relevant certifications.
• Knowledge of ATM/Debit card processing, VRU, Electronic banking systems and SQL is helpful.
• Minimum of two years banking experience in back office/operations environment
• Ability to communicate effectively with all levels of staff and management both verbally and in writing with both internal and external customers
• Excellent customer service skills and the ability to maintain composure when dealing with dissatisfied customers
• Familiarity with data specification requirements
• Ability to translate and explain technical information, concepts, and requirements in a user friendly language
• Knowledge of database query tools and financial services applications
• 25% travel to various client locations

The salary range for this position is $50,000 - $75,200 / year

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you!