Convention Services/Event Leader in Development (Center of Excellence) - Omni Hotels & Resorts

Location

Fort Worth Hotel

As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth’s exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city’s cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.

The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team!

Job Description

The Convention Services Leader in Developement is responsible for assisting in the daily operations of our events and meeting space to ensure overall client satisfaction.  This individual will handle all duties as assigned by the Convention Services Department. 

We pride ourselves in fostering a welcoming learning enviornment for all Leaders in Development. Every year Omni recognizes and awards hotels as Centers of Excellence for not only meeting but exceeding the following characteristics:

• Outstanding retention and program completion record
• Building an exceptional sense of community amongst LIDs
• Highly sought-after location of interest for LIDs

Responsibilities

• Completion of LID learning contracts; scheduling appointments with contract resources and completing monthly LID progress report.
• Rotational development through the functions of the Catering, Convention Services and Banquet departments.
• Correspond with all colleagues, vendors and clients in a professional manner.
• Daily office duties to include Event Reader Boards, BEO Distribution, BEO Change Log, the Guarantee Sheet and the Daily Event Report.
• Participates in the coordination of the administrative function of the Catering and Convention Services department to include turnover process, amenity requests, commission and rebate calculation and organization of pre-con collateral and site inspection documents.
• Creates resume to assist the assigned Conference Services Manager.
• Assist Convention Service and Catering Managers in preparing BEO’s to meet specifications given by clients and/or Convention Service Managers.
• Assist Convention Services and Catering Managers as the onsite liaison between Meeting Planner and operational departments.
• Perform other duties and special projects as assigned by leadership.
• Assist Convention Service Managers and Catering Managers in contacting clients and vendors to coordinate arrangements for functions to include communicating, initiating, negotiating, and closing contracts.
• Maintain confidentiality and of hotel and client information, correspondence, reports and files.
• Maintain knowledge of all Hotel services/features and hours of operation.
• Maintain knowledge of, and comply with, all hotel and departmental policies and procedures.

Qualifications

• A Bachelor’s or Associate's degree is required, preferably in Hospitality Management.    
• Previous administrative, hotel and/or hospitality experience preferred.
• Candidates must be available to relocate after completion of the program.  
• Ability to clearly communicate in English with guests, clients and hotel staff is required.
• Proficiency in MS Office programs are required.
• Proficiency in Delphi FDC is preferred.
• Ability to have a strong attention to detail, multitask and complete a variety of tasks in an accurate and timely manner is required.
• Strong customer service skills are required.
• Self-motivated with ability to manage deadlines.
• Must be able to work a flexible schedule including AM & PM shifts, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.