Convention Services | Convention Operations Manager - Fontainebleau Florida Hotel, LLC
Miami Beach, FL 33140
About the Job
"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART."
- Morris Lapidus
A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.
The Convention Operations Manager is the liasion for the convention meeting planner immediately after the pre con meeting has concluded and the Banquet event orders have been updated with all revisions from the beo review with the cleint.
The Convention Operations Manager owns the convention and coordinates the daily operations of the conference for the Catering and Convention Services division and communiates all updated information and logistics to the oeprating departments throughout the hotel.
- To lead and manage the operational management of the conference. Ensuring all bookings are delivered to a high standard and meet agreed budget, performance, quality and guest targets.
- Responsible for elements of the overall department budget including supporting the Business Development and CS team in meeting sales and meeting planner satisfaction goals via the surveys.
- Will be expected to take day to day operational decisions that impact the client/guest experience and demonstrate the ability to deliver co-creeation of services within the agreed financial guidelines and existing systems and procedures.
- Proactively monitor customer functions, spending 90% of each day interacting with meeting professionals and their attendees to ensure customer satisfaction.
- Review all relevant written communications, Daily Event Lists, Group Resumes, Banquet Event Orders.
- Ensure a smooth and seamless operation of all events and meetings by working closely with supporting departments to ensure efficiency of daily operations.
- Meet with Meeting Professionals/Convention and Catering Managers prior to the start of the first event to verify meeting specifications.
- Inspect and detail all meeting rooms/function spaces prior to the start of each event with sufficient time to make any necessary changes.
- Coordinate with all operating departments to ensure top product quality
- Perform other related duties as assigned.
- Well organized and demonstrated strong problem solving skills.
- Ability to develop strong professional relationships with vendors, guests and employees.
- Ability to communicate effectively and establish and maintain effective working relationships with staff.
- Must be able to multi-task, work independently and maintain a positive attitude within a very busy environment.
- Minimum of two (2) years Convention Services/Catering and hotel operations experience. Experience in a large convention hotel.
- Bachelor's Degree in Hospitality Management /Administration or related discipline preferred.