Controls Service Specialist - RoviSys

Service Specialists are primarily responsible for various service and support functions around the clock across multiple client accounts. This role typically involves implementation, maintenance, and enhancement of control systems. A secondary responsibility is to support project teams designing and implementing customer building automation projects.

Service and Support

• Perform regular inspections, maintenance, and software updates of control systems
• Identify and address system malfunctions or inefficiencies promptly
• Implement system upgrades and enhancements to improve efficiency and performance
• Continuously monitor service and support channels, including phone lines, email, chat, and ticketing systems
• Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends
• Respond to incidents, outages, and service disruptions promptly
• Manage shift schedules and workload distribution to meet service demands and effectively ensure 24/7 coverage
• Act as a point of contact for escalated issues and complex customer inquiries
• Collaborate with technical teams to resolve critical incidents quickly and efficiently
• Develop incident response protocols and ensure they are followed 

Instrumentation & Electrical Design

• Create instrument lists by examining P&ID drawings
• Compile submittal and procurement documentation for controls and instrument hardware
• Provide technical support for panel fabrication technicians
• Inspect completed control enclosures

System Design and Configuration

• Participate in customer design review meetings
• Assemble development system using project hardware and computers
• Configure user interface and HMI screens
• Configure DDC, PLC and/or DCS control algorithms
• Draft system documentation from templates
• Assist is customer demonstrations and acceptance testing
• Configure networks to interface with equipment.

Onsite System Startup

• Works in a supervised role and/or with a team at a customer site
• Install project software and configuration onto site systems
• Participate in point-to-point loop checks
• Perform instrumentation and software calibration and tuning
• Participate in functional tests of all systems
• Troubleshoot installation discrepancies
• Program field modifications as required
• Assist with developing commissioning test plans and documentation updates/redlines
• Assist with developing training documentation/presentation on operations and maintenance of system

Working Conditions

• The role requires travel to different facilities for installation, maintenance, or troubleshooting. 
• May include working in shifts, including nights, weekends, and holidays to ensure 24/7 coverage. 

• Proven track record as a Service Specialist and experience in service and support operations 
• Associate’s Degree in approved mechanical or electrical program, or proper background as determined by interview

Technical Experience (One or more of the following technologies)

• Controls Experience: Tridium: Niagara N4
• Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers
• Johnson Controls: Facility Explorer or Metasys controllers
• Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight
• Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS
• Other useful technologies include: Scripting languages (VBA, Python, etc.)
• Knowledge of Kepware OPC server, ThinManager, VMware is preferred.

HVAC Experience Preferred:

• Basic understanding of HVAC systems in large building automation systems.
• Understanding of sequence of operations and P&IDs for HVAC and plant utilities.
• Experience with functional testing, including the ability to create, maintain, and execute test plans.
• Experience with specifying instrumentation and control valves for HVAC systems