Control Center Technician - North County Transit District

DEFINITION

The Control Center Technician is responsible for handling calls for emergency and non-emergency security and public safety assistance at multiple locations within the NCTD service area.   S/he works in close coordination with other staff members, including NCTD and contract service providers within dynamic environments; coordinates first responder and NCTD staff and contractors; monitors and operates a variety of telecommunications, control center equipment and systems; and performs a variety of administrative duties involved in the preparation and maintenance of related reports. The Control Center Technician prepares incident reports and activity logs and testifies in court when subpoenaed. 

This is a bargained position represented by the International Association of Sheet Metal, Air, Rail, and Transportation workers (SMART) Union and functions as a technician, monitoring District Closed Circuit Television (CCTV), railroad and regional radio communications, networked data communication systems while providing emergency communication and coordination with NCTD personnel, contract service providers, and emergency responders. 

S/he works under immediate direction from the Manager of Security and general direction of the Security Director. This position exercises no supervisory authority.  This position is expected to participate in the sharing of expert knowledge and as a vital member of various project teams that may be instituted.

Working conditions include office and transit operations control center setting involving contact with NCTD and contract personnel, public safety personnel, and the public.  The Control Center Technician may be subject to shift changes and overtime.  S/he must be able to work rotating shifts, including nights, weekdays, weekends, and holidays. Business travel may be required periodically between District sites, governmental agencies, consultants’ facilities, and other locations as required.