Contract Coordinator I - Artech LLC
North Chicago, IL 60064-1802
About the Job
Core Job Posting Data
" Manager Name: Rachel Wolf
" Position Title: Customer Service Contract Management Coordinator
" Length of Contract: (confirm start and end date) 8 months
" Location/Site: Hybrid-onsite: Tuesday, Wednesday and Thursday
- Must be in the office during these designated days during the week .
Hours are 8 - 5 PM CST; there is not flex in this schedule
" Confirm Max Bill Rate or Manager Requested: $ (42.00)
(note- once BR is set- it is not negotiable after the interview process)
* Travel: N/A
Purpose:
Describe the primary goals, objectives or functions or outputs of this position.
" Partner with our customers to effectively resolve Contract Management System (CMS) issues through phone, email, and Client Teams.
" Provide support and guidance to professionals across the CMS customer base.
" Provide accurate contract processing utilizing the CMS.
Responsibilities:
List up to 10 main responsibilities for the job. Include information about the accountability and scope.
" Develop deep knowledge of the CMS platform.
" Respond to customer inquiries in a timely and accurate matter.
" Assist with answering how-to questions and navigation through a variety of workflows, i.e., onboarding, contract review, and Adobe Sign contract execution.
" Collaborate with internal stakeholders to identify opportunities to evolve current external/internal CMS system communications, reference/training guides, and iHUB system help text functionality.
" Diagnose software issues and engage with systems teams to remove roadblocks.
" Follow-up regarding the status of contracts of US, OUS consultants and affiliate *** managed.
" Independently review, draft and process standard boilerplate contractual template agreements through CMS.
" Answer *** Consulting hotline calls and triage to correct resource.
Qualifications:
List required and preferred qualifications (up to 10). Include education, skills and experience.
" High School diploma or equivalent. Some college preferred.
" 2-4 years of experience within a customer service / administrative role, working in a fast-paced environment, specifically pharmaceutical industry is a plus, with a desire to provide a high level of customer service.
" Proficient in Client Word, Excel, Outlook, OneNote, Teams, DocuSign, Adobe Sign
- Smartsheet application is a plus
- Demonstrates good systems and business process aptitudes
" Must possess the appropriate level of skills necessary to effectively interface with all levels of *** employees, external Healthcare Professionals, Scientific Advisors, Vendors and Patients.
" Fast learner with robust problem-solving and critical thinking skills
" Strong communication, presentation, and interpersonal skills and the desire to provide a high level of customer service.
What are the top 3-5 skills requirements should this person have?
1: Great verbal and written communication skills.
2: Provide interpersonal and customer service driven outcomes, i.e. - empathy, time management, active listening, emotional intelligence, and problem-solving.
3: Ability to independently perform contract review and compliance reviews.
4: Excellent organizational skills, attention to detail, and strong oral and written communications skills.
5: Experience in a fast-paced environment with the ability to multi-task
" What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification?
-Experience and past roles would trump education requirements.
-Experience in an administrative / customer-service related role within the pharma and legal industries.
-Ability to turn technology jargon into layman terms to assist CMS customers.
" What type of environment is this person working in?
Candidate must have the ability to interact/collaborate with fellow colleagues within an open office setting, attend on-site and virtual meetings, and must be onsite in the office three (3) designated days a week.
Spotlight Call Notes
Looking for someone to assist with basic creation of contracts. We have a new contracting system that is not as intuitive for business owners and HCP s this candidate would need to be able to navigate through various platforms, are comfortable navigating and learning functionalities of various systems to help us to be more customer facing - , not only customers, but also business owners.
Understand where and how to find a contract and what status they are currently in pending, waiting on someone to take actions, etc.
Must be comfortable working in various applications, customer service driven extremely organized.
Does not have to have any sort of legal degree, etc. If they do touch the system to work on a contract, it will be quite basic. They must have critical thinking skills as well as basic knowledge of navigating MS Office, Outlook, Email communications, business comm skills, etc.
Multi task and change course from one task to another easily and without getting flustered.
Technically savvy, not afraid and enjoys learning new technical systems and technical functionalities within various systems.
Again, does not need a lawyer degree, paralegal, etc someone who is a go-getter, wants to work, not afraid to talk with people, navigate and problem solving. No problem with applicants who were admin assistants, higher level or many years experiences in admin roles, call center/CSR type environment where they have been in the past.
What is the new contract management system? (CMS) Previously ASystem PwC has helped to create and continue to help us customize it.
Fine with degrees, just not needing a JD, or certificate as a para-legal, etc. More driven toward someone who embraces technology and can get into a system and is intuitive with them, not afraid of learning new application environments.
Contract background is fine and great to see, but this is not required. It is completely teachable to someone who would like to learn and is interested in doing so. Contract experience is a nice to have but is NOT required.
" Manager Name: Rachel Wolf
" Position Title: Customer Service Contract Management Coordinator
" Length of Contract: (confirm start and end date) 8 months
" Location/Site: Hybrid-onsite: Tuesday, Wednesday and Thursday
- Must be in the office during these designated days during the week .
Hours are 8 - 5 PM CST; there is not flex in this schedule
" Confirm Max Bill Rate or Manager Requested: $ (42.00)
(note- once BR is set- it is not negotiable after the interview process)
* Travel: N/A
Purpose:
Describe the primary goals, objectives or functions or outputs of this position.
" Partner with our customers to effectively resolve Contract Management System (CMS) issues through phone, email, and Client Teams.
" Provide support and guidance to professionals across the CMS customer base.
" Provide accurate contract processing utilizing the CMS.
Responsibilities:
List up to 10 main responsibilities for the job. Include information about the accountability and scope.
" Develop deep knowledge of the CMS platform.
" Respond to customer inquiries in a timely and accurate matter.
" Assist with answering how-to questions and navigation through a variety of workflows, i.e., onboarding, contract review, and Adobe Sign contract execution.
" Collaborate with internal stakeholders to identify opportunities to evolve current external/internal CMS system communications, reference/training guides, and iHUB system help text functionality.
" Diagnose software issues and engage with systems teams to remove roadblocks.
" Follow-up regarding the status of contracts of US, OUS consultants and affiliate *** managed.
" Independently review, draft and process standard boilerplate contractual template agreements through CMS.
" Answer *** Consulting hotline calls and triage to correct resource.
Qualifications:
List required and preferred qualifications (up to 10). Include education, skills and experience.
" High School diploma or equivalent. Some college preferred.
" 2-4 years of experience within a customer service / administrative role, working in a fast-paced environment, specifically pharmaceutical industry is a plus, with a desire to provide a high level of customer service.
" Proficient in Client Word, Excel, Outlook, OneNote, Teams, DocuSign, Adobe Sign
- Smartsheet application is a plus
- Demonstrates good systems and business process aptitudes
" Must possess the appropriate level of skills necessary to effectively interface with all levels of *** employees, external Healthcare Professionals, Scientific Advisors, Vendors and Patients.
" Fast learner with robust problem-solving and critical thinking skills
" Strong communication, presentation, and interpersonal skills and the desire to provide a high level of customer service.
What are the top 3-5 skills requirements should this person have?
1: Great verbal and written communication skills.
2: Provide interpersonal and customer service driven outcomes, i.e. - empathy, time management, active listening, emotional intelligence, and problem-solving.
3: Ability to independently perform contract review and compliance reviews.
4: Excellent organizational skills, attention to detail, and strong oral and written communications skills.
5: Experience in a fast-paced environment with the ability to multi-task
" What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification?
-Experience and past roles would trump education requirements.
-Experience in an administrative / customer-service related role within the pharma and legal industries.
-Ability to turn technology jargon into layman terms to assist CMS customers.
" What type of environment is this person working in?
Candidate must have the ability to interact/collaborate with fellow colleagues within an open office setting, attend on-site and virtual meetings, and must be onsite in the office three (3) designated days a week.
Spotlight Call Notes
Looking for someone to assist with basic creation of contracts. We have a new contracting system that is not as intuitive for business owners and HCP s this candidate would need to be able to navigate through various platforms, are comfortable navigating and learning functionalities of various systems to help us to be more customer facing - , not only customers, but also business owners.
Understand where and how to find a contract and what status they are currently in pending, waiting on someone to take actions, etc.
Must be comfortable working in various applications, customer service driven extremely organized.
Does not have to have any sort of legal degree, etc. If they do touch the system to work on a contract, it will be quite basic. They must have critical thinking skills as well as basic knowledge of navigating MS Office, Outlook, Email communications, business comm skills, etc.
Multi task and change course from one task to another easily and without getting flustered.
Technically savvy, not afraid and enjoys learning new technical systems and technical functionalities within various systems.
Again, does not need a lawyer degree, paralegal, etc someone who is a go-getter, wants to work, not afraid to talk with people, navigate and problem solving. No problem with applicants who were admin assistants, higher level or many years experiences in admin roles, call center/CSR type environment where they have been in the past.
What is the new contract management system? (CMS) Previously ASystem PwC has helped to create and continue to help us customize it.
Fine with degrees, just not needing a JD, or certificate as a para-legal, etc. More driven toward someone who embraces technology and can get into a system and is intuitive with them, not afraid of learning new application environments.
Contract background is fine and great to see, but this is not required. It is completely teachable to someone who would like to learn and is interested in doing so. Contract experience is a nice to have but is NOT required.
Source : Artech LLC