Continuous Improvement Consultant - eTeam

Job Title: Continuous Improvement Consultant

Location: Rosemead, CA

Pay Rate: $40 to $45/hr on W2

Duration: 12+ Months

Job Description:

In line with the company’s long-term strategic goal of integrating Operational and Service Excellence (OpX) into our culture and business model through a systematic deployment of continuous improvement practices across the organization Strategy, Integrated Planning & Performance organization will be hiring a Continuous Improvement (CI) Manager/Master Black Belt (MBB).

The adoption of Continuous Improvement practices into our culture and business model is critical to the success of the Company.

It will determine the competitive viability of our company as we face industry challenges.

Typical responsibilities include:

The Continuous Improvement Manager/ Master Black belt will manage a small team that will be focused on benchmarking and replication of best practices as well as data analytics, looking for improvement opportunities across the organization. Incumbent will be responsible for recommending, implementing and enhancing a standard framework across the organization to systematically identify, define, prioritize and follow up activities towards accomplishing the company strategic plan. This framework includes an effective governance approach and operating model for on-going continuous improvement function towards enabling the company reaching best in class performance.

The CI Manager/MBB support development of the 5-year strategic planning towards improving key corporate metrics (affordability, reliability, customer satisfaction and safety) by continuously monitoring link between plans and the identification of new opportunities.

Assures that strategies from high-level management are carried out through driving development and further improvement of a diverse set of operating mechanisms, including development of CI training materials at different levels of complexity. Tracks program deliverables and achievement of key milestones, highlighting risks and ensuring program metrics, savings tracker and other reports are timely and accurate. Lean Six Sigma and Project Management subject matter expert, able to train people across the organization at any CI level.

Individual will be in regular contact with executive management providing information and getting buy-in in setting strategic direction on corporate goals i.e. affordability, reliability, customer satisfaction and safety. With day-to-day interaction at a managers and supervisor level.

On occasion, this position will lead projects/ activities of significant impact for the organization that are complex in nature and require a significant amount of effort.

Required Qualifications:

Bachelor’s Degree in Business Administration, Engineering or a related discipline.

Master’s Degree in Business Administration, Engineering or a related discipline.

At least 7 years implementing CI practices through applying Lean and Six Sigma methods within the service industry (utilities, financial, others).

Proven experience leading at least 20+ Kaizen events as well as 5+ DMAIC projects within the service industry.

At least 5 years of experience within the Service industry in a functional role within the organization.

5 years or more managing/ supervising a team

At least 2 years performing data analytics with tangible results on process improvements

Possess an understanding of both theory and practical application of continuous improvement principles and tools.

Demonstrated history of implementing sustained improvements in operations, support departments and with suppliers using Lean and similar continuous improvement programs on a large scale.

Formal training on Project management (PMBOK or similar).

Strong interpersonal, change management and conflict resolution skills.

Lean Six Sigma (or similar) certification at a Master Black Belt level from a recognized company or institution.

Desired Qualifications:

Leadership implementing/deploying CI programs.

Use of complex data to identify opportunities and offer solutions, Exposure to Advanced Data Analytics.

3 years of experience and project manager using a formal methodology such as PMBOK

Strong oral and written communication skills with the ability to clearly communicate data, context, and implications to business stakeholders.

Utilities industry experience.

Project Management PMP certification

Formal Data analytics training/certification