Content Writer from Intelliswift Software

Job Title:  Content Writer
Duration: 12+ Months
Location: Ridgefield Park, NJ, USA-Hybrid - 4 days in office
Pay Rate: $32/hr.

Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.

Top Skills:

• Foresight - Ability to recognize how one proposed change will affect other systems and workflows.
• Effective Adaptability - Able to pivot between tasks with competing priorities and maintain quality output.
• Deliver Results - Ability to finish tasks and effectively communicate their changes and impacts to others.

• The main function of a technical writer is to write technical materials, such as equipment materials, appendices, or operating and maintenance instructions.
• A typical technical writer is responsible for organizing, editing, and maintaining technical records and files.

• Bachelor's degree required.
• 2-4 years’ experience required.

• Excellent writing and editorial skills
• Experience with HTML, including the ability to quickly comprehend its utilization in article structure.
• Attention to detail and ability to quickly shift focus to keep up with shifting priorities or emerging issues.
• Experience with content management systems and ticketing systems such as Jira, Confluence and Zendesk.
• Proven work experience as a Content Writer, including experience working with contract resources.
• Extensive experience with MS Office Suite.
• Good organizational and time-management skills.
• 3+ years experience working as a Content Writer.
• Comments for Suppliers: Understanding HTML and being able to take content that is given to them in one format and make it easy to comprehend while also fitting into a standardized template are key to this role being successful.
• This role will ONLY deal with internal material related to eCommerce Order Support—no documentation of product technical information or product support is included in this role. The type of material the new hire can expect to work with includes:
• Updating policies and processes from leadership on how agents should handle customer issues with their orders and deliveries.
• Discovering, compiling, and organizing similar information into a template that will serve as one source of truth for specified topics
• Creating diagram charts of workflows given a specific set of parameters (e.g., if order status = this, and customer is asking to do X, verify Y and Z; if verified, then follow Path1, else follow Path2)