Content Moderation Ops Manager - US Tech Solutions, Inc.

Job Description:

• Working with cross-functional team to drive actions, track progress and identify and mitigate risks of key initiatives.

 
Responsibilities:

• Project Management: Build detailed project plan with clear deliverables, owners, and timeline.

• Own overall documentations of all project assets and resources.
• Data Insights: Working with the performance governance team to synthesize data points, visualize information and translate analytics into digestible business insights.
• Work with stakeholders to perform root cause analysis and identify performance gaps.
• Engage in ad-hoc analyses to understand operation performance and provide concise summaries to stakeholders.
• Communications: Owns overall project communications including meeting notes, regular status update, email follow up, escalations when needed etc.
• Communicate findings to all levels of audiences via presentations to effectively call out business impact and actions.
• Conduct weekly to monthly review cadence with various groups of stakeholders to investigate operational performance, enforce management actions, and inform results.

 
Experience:

• Project management professionals and 5+ years of experience managing cross-functional initiatives.
• Familiarity in support operations, content moderation operations or vendor management, including basic understanding of key performance metrics.
• Excellent written and verbal communication skills, with the ability to translate complex analysis to senior audiences.
• Experience building presentations and briefing documents to communicate insights and influence decision making.
• Experience in change management Proficiency in G-Suites.
• Preferred qualifications: Experience working with SQL and data visualization PMP Certified.
• Process excellence experience in management consulting, process reengineering, corporate strategy.

 
Skills:

• Content Moderation
• SQL
• Data Visualization
• Operations

 
Education:

• Bachelor's degree.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
 
US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.