Content Designer | US - Fully Remote - FFW

About FFW

Love what you do and who you work with… That is our goal at FFW.

FFW is an award-winning workplace with a team of forward-thinkers, all bound by a shared mission: to create extraordinary digital experiences. From our diverse corners of the world, we collaborate seamlessly, crafting powerful digital solutions for some of the world's most renowned brands.

Here, growth isn’t just encouraged - it’s woven into our fabric. We offer opportunities to refine your skills through certifications, expand your horizons with engaging lunch and learn sessions, and take your career to new horizons with challenging projects and growth opportunities. 

If you embody a strong work ethic, excel as both a team collaborator and an independent player, and possess an unwavering drive to create unparalleled digital experiences that propel businesses forward, consider this your invitation to join us at FFW. Together, we have the power to transform the digital landscape and make a lasting impact on the world.

About the Position

As a Content Designer, you are a talented and driven UX practitioner who partners with technology to make thoughtful, customer-centered work that solves problems. You’re ready for hands-on projects at every stage of the lifecycle, from brainstorming creative concepts with the project team to participating in client presentations and ensuring deadlines are met. FFW is a seriously collaborative work environment, so Content Designers need to collaborate across disciplines daily, from research to analytics to pitching new work, all while maintaining high standards for original concepts and detailed execution.

The FFW Experience Design (XD) Team comprises talented individuals from diverse backgrounds, education, and cultures, all of whom believe that we're better together. Our team culture is rooted in collaboration and in our drive to work through problems to understand our user's context, emotions, goals, and motivations. We support each project as an advocate for the customer, establishing informed perspectives, and leading XD activities that help us design and iterate on digital product experiences that benefit our clients' businesses.

The Content Designer is responsible for contributing to the design process, including identifying pain points, defining product or platform features and functionality, generating content models, building key wireframes, and designing end-to-end user interfaces closely working with designers and other multi-disciplinary teams, including the product manager, engineering team, and user researcher.

Essential Functions

• Plan and design content models through various methods, including wireframe, low-fidelity prototypes, sitemaps, etc.

• Organize and architect digital content while keeping multi-channel and multi-device extensibility and SEO best practices in mind

• Make strategic UX content design decisions related to enhancing core web components and creating new component features to expand digital experiences

• Assist in the planning, optimizing, and facilitating the use of a library of standard web components

• Clearly communicate the rationale behind user experience/content architecture decisions and their business value to digital team stakeholders

• Prepare metadata strategies, develop content matrix/mapping documentation, and collaborate with multi-disciplinary teams to establish content governance models

• Analyze analytics and other research provided to support UX efforts

• Derive taxonomy from UX solutions and information architecture from site maps

• Deliver creative, strategic, detailed solutions that sit at the user-centered intersection of design, content, business, and engineering

Qualifications and Requirements

• Relevant higher education degree, or 3+ years experience creating interfaces, large-scale digital experiences, or applications

• Experience in an agency setting

• Excellence at designing a brand experience across multiple channels, including web, mobile, and native applications – experiential, physical, and voice are a plus

• Strong experience with creating and maintaining content models and schemas within Contentful
• Strong Figma background with experience designing, prototyping, and collaborating 

• Experience working with content and information architecture within a variety of industries, including retail, financial, travel, and healthcare

• Direct client interaction experience with the ability to build relationships, understand client vision/direction, and present designs and concepts

• Strong experience using various prototyping tools to help understand the problem, test concepts, and communicate experiences to internal teams and clients

• Full understanding of how to identify the true needs of users through various methods

• Comfort taking risks in content design, pushing past the obvious and making something you love

• Ability to demonstrate ideas and concepts using flow diagrams, sketches, wireframes, and mid-fidelity prototypes

• Experience collaborating with design and development teams to ensure the desired user experience is in the final product

• Stayed, and will continue to stay, up-to-date on trends, new advances, and new platforms in the digital product space

• Comfort diagramming and workshopping, including remotely

• A desire to contribute to making our company a great place to work

Nice to Haves

• Experience working on large-scale redesigns or e-commerce

• Experience designing for a variety of industries, including retail, financial, travel, healthcare, etc.

• Knowledge of service design, design systems, and agile methodologies

• Experience with web content management systems, like Drupal

Salary Range

• $90,000.00-$105,000.00 USD

Does this sound like you? Send your resume over. We’d love to chat. NOTE: Please include a link to your portfolio or relevant project descriptions with your application.

At FFW, we are committed to providing equal employment opportunities for all individuals regardless of their race, color, religion, sex, national origin, age, disability, or any other legally protected status. We celebrate diversity and strive to create an inclusive workplace where all employees feel valued and respected. We also understand that accommodations may be necessary to ensure equal access to employment opportunities. If you require accommodations to apply for a position or participate in the hiring process, please contact us at jobhelp@ffw.com.