Content Claims Specialist - Field - Level I - Crawford & Company
Portland, OR
About the Job
Position Summary:
The role of Content Claims Specialists is a multi-faceted role, which focuses primarily in the following four key areas of edjuster’s content claims handling operations:
- Acting/operating as a third party, intermediary between the Insurance Company's property adjusters, and their policyholders with respect to conducting valuations of policyholder's/claimant's total loss contents, which are most commonly caused by theft, water, fire and other perils.
- Focusing on the accurate and timely processing of content claims, via the use of edjuster’s claims handling professional-service methodology and its Web-based content claims processing and pricing platform/system – exclaim.
- Operating from their appropriately set up and equipped home-based offices, edjuster’s Content Claims Specialists are consistently (daily/weekly basis) assigned new claim files.
- Operating from their home-based offices, edjuster’s Content Claims Specialists are responsible for recording all daily claims handling activity, with respect to hours worked/time spent per task as well as fulfilling all of their required administrative job duties.
As part of this role, responsibilities included, but are not limited to the following:
- Conduct site visit to meet the adjusters/policyholders and industry vendors, where they are to explain their roles as Content Claims Specialists, and their respective roles/contributions in the claims handling process.
- Visit sites to conduct inventory of the contents lost. Identify claim type and apply appropriate methodology based on the circumstances of the contents loss. May be exposed to diverse conditions (cold, heat, rain, debris, etc.).
- Ensure consistent and quality/turnaround of all claims in accordance with the Company’s productivity and performance standards.
- Work with Central Claims Processing to organize/direct the resources (claims assistants, pricing representatives) required for completing the inventory and LKQ assessment of all damaged/destroyed total loss contents in an efficient and effective manner, and as per productivity standards.
- Work with Central Claims Processing to organize/direct the resources (claims assistants, pricing representatives) required to promote/achieve the timely turnaround/closures of all claims.
- Adhere to edjuster Inc.’s commitment to timely and informative updates on the content claims process to adjusters/policyholders.
- Complete/submit detailed work/time logs on a daily basis, for all claims processed.
- Maintain claim related notes in the Company’s Claims System/Web-application, exclaim, relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.
- Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other channels, and following pricing Like, Kind and Quality (LKQ) standards.
- Consistently promote edjuster’s brand, image and reputation in a professional and positive manner.
- A Secondary School diploma.
- 2 to 3 years of relevant work experience.
- Ability to manage claims independently in most circumstances, with minimal supervision
- Some prior background/experience in the Property claims industry would be considered an asset.
- Be able to provide an adequate workspace, free of noise.
- Employee must provide their own high speed internet service (a portion will be reimbursed).
- Company equipment including laptop will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy.
- Own vehicle and valid driver’s license.
- Overnight travel required - Currently, overnight travel (out of region) is a regular occurrence. All extended travel costs (flights, rental cars, hotels) will be handled by edjuster in advance. Meal costs will be covered by the employee and expensed after the fact.
- Strong computer skills (MS Office/Outlook, etc.).
- Strong communication skills.
- Demonstrated ability to adapt to change and new technology.
- Willingness to learn and continuously improve.
Physical Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to talk and hear.
- Ability to see and read.
- Reaching and manual dexterity for operating computer keyboard.
- While performing the duties of this position, auto travel may be required.
- The employee is required to extend hands and arms in various directions in order to handle files and associated paperwork; use hands/fingers in repetitive motion in keyboard usage; use hands/fingers to efficiently utilize a writing instrument.
- Stooping kneeling, crouching, crawling, standing, sitting, walking, pushing, pulling, is relative to office files, etc..
- Expressing or exchanging ideas by means of the spoken word is required, as well as the ability to convey detailed/important instructions in an accurate manner.
- Ability to frequently talk or hear on a telephone and receive detailed information through oral communication is required.
- Exertion up to 20 pounds of force is occasionally required and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Visual activity requirements are those of Clerical Administrative. This is a minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, computer terminal, extensive reading, operation of machines, and using measurement devices.
- Ability to ascend or descend stairwells.
- Expressing or exchanging ideas by means of the spoken word is required, as well as the ability to convey detailed/important instructions in an accurate manner.
- Ability to frequently talk or hear on a telephone and receive detailed information through oral communication is required.
- Visual activity requirements are those of Clerical Administrative. This is a minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, computer terminal, extensive reading, operation of machines, and using measurement devices.
Why Crawford?
Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
- Our total compensation plans provide each of our employees with far more than just a great salary
- Pay and incentive plans that recognize performance excellence
- Benefit programs that empower financial, physical, and mental wellness
- Training programs that promote continuous learning and career progression while enhancing job performance
- Sustainability programs that give back to the communities in which we live and work
- A culture of respect, collaboration, entrepreneurial spirit and inclusion
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
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