Contact Center Representative at United Staffing Solutions

Our client, an established and trusted local bank is looking for a Contact Center Representative for their location in Bronx, NY. The Contact Center Representative will provide exceptional customer service and support through multiple communication channels. This is an excellent opportunity for a customer-focused professional to join a dynamic and supportive team.

This position would work out of their headquarters located in Bronx, NY.

Pay: $44,000-$47,000/year depending on experience

Schedule: Full Time

Key Responsibilities:

• Customer Service Excellence: Handle customer inquiries and transactions (deposits, withdrawals, payments) via telephone, email, and website, ensuring a pleasant and professional experience.
• Technical Assistance: Provide support for Internet and Electronic Banking products, troubleshoot issues, and ensure timely resolutions.
• Sales Opportunities: Identify customer needs and recommend bank products and services.
• Problem Resolution: Address complaints professionally, escalating issues when necessary.
• Follow-Up: Conduct follow-ups on customer service requests and satisfaction assessments.
• Productivity Goals: Meet productivity benchmarks, including call volume and average call length, even during peak times.