Contact Center Quality Assurance Specialist - Phaxis LLC

TITLE: Contact Center Quality Assurance Specialist 
PAY: $17-$18/hr

LOCATION: FLUSHING, QUEENS (Job May transition to Hybrid)
SCHEDULE: Mon to Fri 8:30a-5:30p or 9a-6p

JOB PURPOSE:

The Contact Center Quality Assurance Specialist will perform quality audits and reviews of all data submitted by the IDT teams and PACE Service Coordinators in Care Compass. The role will also perform a variety of duties audits, inspections, and analysis of entries, and be responsible to make modifications, confirm, and/or update patient service support documentation. This will include frequent communication with participants and collaboration with various teams to effectively collect and process participant data.

REQUIREMENTS
- Associates Degree preferred or equivalent relevant customer service, quality, and auditing experience preferred.

- Able to pass a typing test with at least 45 WPM.

- 2 – 3 years' experience of in customer service, quality, and/or auditing experience.

- Excellent written and verbal communication skills.

- Ability to thrive in a fast-paced environment and meet assigned deadlines.

- Excellent organizational skills, accuracy, and attention to detail.

- Ability to operate both independently and collaboratively as required.

- Proficiency in Microsoft Office Suite, including Word, Excel and Outlook.