Contact Center-Pre-Registration-Work From Home - Mercy

We’re a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Overview:

$500 Sign-On Bonus Available!

**Work from Home Immediately or after training period

Do you love helping your community? Do you love talking on the phone? Then come join our Call Center for one of the fastest growing Contact Centers in the country. Wanting to join healthcare right out of school, change your career, or are you in healthcare and want to be in a fast-paced environment. Mercy’s Pre-Registration Contact Center is your new home for a fun, exciting, and rewarding work helping your community.

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards.

The Patient Access Representative will facilitate all components of the patients’ entrance into any Mercy facility. This will include registration and financial clearance including taking payments over the phone, helping set up payment plans and giving financial assistance information. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Qualifications:

• 1-3 years clerical or customer service experience preferred
• Experience with medical terminology and insurance plans preferred
• High School Diploma or equivalent required
• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required
• Ability to establish and maintain positive working relationships with patients, co-workers and leaders
• Strong organizational skills
• Attention to detail
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy
• Knowledgeable and experienced with various computers systems; Ability to type and use a computer keyboard.
• Strong Attendance required

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!

We’re bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

Keywords:

patient access, scheduler, scheduling, customer service, call center, benefits, insurance, pre-cert, finance, registration

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