Contact Center Customer Service - Kelly Services

Portsmouth, NH 03801

About the Job

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Service Associate to work at a premier call center in Portsmouth, NH. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay: Base of $16/hour + uncapped bonus structure
(Motivated team members at $27-30/hour after bonuses)
Bilingual in English/Spanish? We'll pay an extra $1.00/hour
Want to work a later shift? We'll offer a shift differential!

Schedule: Monday - Friday
1^st Shift - 8:30am-5:00pm
2^nd Shift: 1130am-8pm (.56 shift diff)

Why you should apply to be a Customer Service Associate:
• Uncapped earning/bonus potential paid biweekly!
• Great team environment with generous benefits package

What’s a typical day as a Customer Service Associate? You’ll be:
• Maintaining a professional and customer-friendly manner with each account, handling inbound and outbound calls with knowledge and professionalism.
• Negotiating payment plans and settlements and identifying disputes promptly for resolution.
• Participating in problem-solving and decision-making activities while promoting effective working relationships with your team and other departments.

This job might be an outstanding fit if you:
• Have a minimum of 1+ year in a Customer Service position (preferred).
• Possess strong interpersonal and verbal communication skills, with moderate typing skills (35 wpm) and basic math and written communication skills.
• Are receptive to feedback, willing to learn, and can maintain a consistent full-time work schedule.

What happens next:
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Associate today!

#GRACE

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly^®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Source : Kelly Services