Contact Center Associate II (N0403) - (Job Number: 240100) - IEEE

Education

• H.S. diploma required
• Bachelor's degree or equivalent experience preferred

Work Experience

• 2-4 years customer service experience in a high volume call center providing specialized and expert assistance to all client levels.

Skills and Requirements

• Excellent oral and written communication skills
• Strong organization skills
• Team oriented; ability to partner and share information, and foster relationships
• Must have excellent communications skills with the ability to interact in a professional manner with all levels of staff, suppliers, and volunteers
• Working knowledge of MS Office Applications (Word, Excel, Power Point, Access)
• Global Support Serviceability
• US & Headquarters Location – 1st Shift between the hours of 7:00am – 5:00pm ET
• US & Headquarters Remote Location – 2nd & 3rd Shift between the hours of 3:30pm – 8:00am ET
• Global Service Location; India & Singapore – 8:00am – 5:00pm IST & SGT

Other Requirements:
As defined in IEEE Policies, individuals currently serving on an IEEE board or committee are not eligible to apply.

PLEASE NOTE: This position is not budgeted for employer-sponsored immigration support, this includes all persons in F (both CPT and OPT), J, H, L, or O status.

For information on work demands and conditions required for this position, please consult the reference document, "Physical, Mental, and Work Environment Standards for IEEE Positions." This position is classified under Category I - Office Positions.

IEEE is an EEO/AAP Employer/Protected Veteran/Disabled
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Disclaimer: This job description is proprietary to IEEE. It outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.