Consumer Loan Servicing Specialist - PEN AIR CREDIT UNION

Company Description

Since 1936 PenAir® Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we’re passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it. These guiding principles are Respect, Service, and Communerosity® and they’re woven throughout our culture.

PenAir is where people and community, resources and expertise align with your values to create real impact. Generational impact through strong financial education and support. We care about the things you care about. As the largest and oldest credit union in Pensacola, Florida, with more than $3.0 billion in assets, our purpose is to enhance the lives of those we serve from Mobile County, Alabama to Leon County, Florida.

Careers
Do you have a passion for helping others?
Currently, PenAir provides access to 11 convenient locations in Baldwin County, AL and Escambia and Santa Rosa Counties in Florida. Join us and become a powerful force for good - after all we live, work, and play here too.

Join the team. You’ll fit right in.
Take control of your future by mapping out a career at PenAir. Working with us means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon and strengthen your skills. Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air! Success looks different for everyone. Where will your journey take you?

The PenAir difference.
Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits.

Holistic Amenities:

• Up to $15K available for continuing education
• Student Loan Paydown
• Adoption Assistance Reimbursement
• Wellness Programs
• Gym membership reimbursement
• Formal Career Development Resources
• Financial Wellness Resources
• Purchase assistance with computers and fitness equipment.

Benefits Package Highlights:

• Generous PTO Plan—20 days for new hires
• Paid Maternal & Parental Leave
• Competitive Retirement Plan
• Competitive medical, dental & vision plans
• Company paid Telehealth services
• Company paid Short Term Disability
• And more……….!

The starting pay for this role is $19.33-$21.75 per hour.

About the Role:

Provide excellent member service support to credit union staff and members for all loan related services including, but not limited to loan corrections, product cancellations, product servicing, and processing title work. Additionally, works with all third-party vendors to ensure members product claims and title work is received and processed in a timely manner.

Major Duties and Responsibilities:

• Process all necessary transactions for loan payments, payoffs, and loan corrections. File and maintain loan records as needed.
• Process all member claims and cancellations related to loan products, including but not limited to Gap, Warranty, and Payment Protection. Follow up with the vendor and member as necessary.
• Process and audit all state title applications ensuring the accuracy of lien, recording fees collected, and legal forms signed. Ensures appropriate notations are made to all accounts pursuant to all local, state, and federal guidelines.
• Maintains all administrative operations for third-party vendor websites including but not limited to IQQ, TruStage, Dealertrack and DMV websites.
• Provides support to all internal employees concerning loan servicing questions such as loan corrections, claims or title processing.
• Performs other job-related duties as assigned.

Minimum Qualifications:

• Three years to five years of similar or related experience.
• A high school degree or equivalent
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Customer Service Skills Basic Computer Skills Excellent interpersonal skills and communication skills Attention to detail Ability to maintain composure in stressful situations.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.