Consumer Loan Processor (Previous Financial Experience Not Required) - HealthCare Associates Credit Union

Are you a go getter looking for a great career opportunity with an amazing organization? Perhaps you are looking to make a career change  into a loan processing role. If you are a detail oriented individual with great people skills we would love to speak with you.

We offer a highly competitive benefits package that includes a 35 hour work week, extensive paid time off, NO weekends, holidays, 401(k), medical, dental insurance, tuition reimbursement, plus other outstanding benefits.

About the Organization:
We are a full-service, credit union serving members of various HealthCare organizations.

About the Position:
This position is responsible for helping our members achieve their financial goals by providing initial member contact, preparation of consumer loan applications for decision, funding the loan, disbursing the proceeds, and after-booking tracking.

Duties and Responsibilities:

Service: Deliver service to both internal and external members that are in alignment with the credit union's Service Promises.

Customer Service through various means including in-person, phone, fax, mail and internet: answer general loan inquiries in a courteous, professional manner; guide members through the loan application process; promote and cross-sells various credit union products and services; explain loan denials, approvals, and closing procedures; perform loan payment transfers and/or share-to-share transfer requests, analyze account problems; formulate solution; implement basic level account corrections

Screening Application: Review applications following the credit unions screening process.

Booking and Packaging of Loans: Complete the booking and packaging of the loan following the credit unions process.

Qualifications:

• High School diploma or equivalent
• 1-2 Years Customer Service Experience
• Knowledge of Microsoft Office: Word and Excel
• Ability to work collaboratively with others
• Excellent communication skills
• Strong customer service skills
• Ability to multi-task and use deductive reasoning