Consumer Loan Processor - S3 Shared Services

About S3:

We are excited to share that S3 was named a Top Workplace of 2022 and 2023 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 America’s most loved workplaces by Newsweek. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success.

S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. ?We support the credit union members with their loans, deposits and other financial needs to achieve their goals.

The Consumer Loan Processor will be part of our talented Consumer Lending team. The Consumer Loan Processor will promptly and accurately process consumer loans for three partner credit unions. This position interacts with members by phone as they support various inquiries with the goal of finalizing details for funding. They will also interact with our credit union as closings are scheduled and business line staff while collaborating with internal teams to meet member needs while providing exceptional service.

S3 STAR Values:

• Service
• Teamwork
• Attitude
• Results

Department: Consumer Lending

Location: Englewood, CO- potential to become fully remote position after successful completion of new hire onboarding and on the job training.

TOP JOB RESPONSIBILITIES:

• Review all assigned consumer loan applications and ensure accuracy and completion of all required data based on credit union product guidelines and published rates
• Provide excellent member service throughout the loan process as questions are presented, clarification is needed, and details are being finalized as we strive to achieve favorable member experience survey results and meet our service level agreements.
• Respond to all member or third-party inquiries and questions related to transactions via outbound and inbound calls and email.
• Responsible for identifying solutions and determining when issues should be escalated for added support and resolution.

Other responsibilities and opportunities:

• Track daily production tasks that support our daily operations, member experience and service level agreements.
• Additional job-related projects and duties as assigned by management.

QUALIFICATIONS & SKILLS:

• Previous work experience in a customer/member service role required.
• Previous experience with a loan origination system (LOS) helpful.
• Ability to learn and use multiple software platforms.
• Experience using Microsoft Office (Excel, Outlook).
• Aptitude to work independently and as part of a team.
• Must be able to adjust quickly to shifting priorities.
• Strong communication skills both verbal and written.

FLSA: Nonexempt

PERKS AND BENEFITS:

• Group medical, dental, and vision coverage insurance
• Generous Paid Time Off
• Up to 11 Paid Holidays Per Year
• 401(k) With Employer Match and Discretionary Contribution
• Employee Referral Program
• Wellness Programs
• Peer-to-Peer Recognition Program
• Salary Commensurate with Experience with a range of $45,000 - $50,000

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.”

ADA Statement & Requirements

S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.

Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.

Cognitive Requirements-

Occasionally: Perform basic mathematical computations. Compile, copy and compare information. Analyze and compute information. Problem solving and critical thinking. Motivate, lead, influence and collaborate with others both internally and externally.

Frequently: Works independently, little supervision needed. Exercise good judgement/reasoning and resourcefully solve routine problems. Organize and handle multiple tasks and prioritize. Handle confidential/sensitive information.

Constantly: Effectively communicate verbally and in writing. Comprehend materials and follow instructions. Exhibit excellent customer service skills.

Physical Requirements-

Occasionally: Walk- Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Use hand/fingers to handle and feel.

Frequently: Speak coherently.

Constantly: Sit- Remaining in a seated position for long periods of time. Use hands/fingers for repetitive keyboard & hand motion.

Emotional Effort- Occasional short deadlines. The work environment is occasionally hectic with periods of high stress.

Internal/External Interaction- Occurs occasionally with periods of high volume.