Consumer Lending Sales Manager - Masco Corporation

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SUMMARY:The Consumer Lending Sales Manager is responsible for the
development, communication and coaching of the local banks Consumer (may
also include Small Business) Lending performance and sales activities,
including CFB sessions for local branches and assisting new associates
with lending skills. The incumbent will lead the achievement of the
local market sales goals, including the consumer direct referral
program. The Consumer Lending Sales Manager will serve as the subject
matter expert for construction loans and is expected to maintain
up-to-date knowledge of banking regulations and loan policy, products
and services.
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other
duties may be assigned.
1. Define, communicate, monitor and coach sales and performance
expectations for Consumer Lending. This includes leading by example
while managing and directing a sales and service culture across the
market.
2. Formulate and implement business plans, including lead generation
and consumer direct partnerships, to assure attainment of budgeted
bank consumer lending goals.
3. Serve as the subject matter expert for the consumer lending team on
construction lending questions and/or issues that arise.
4. Provide consumer lending product and sales training to frontline
associates.
5. Maintain up-to-date knowledge in the areas of
regulations/compliance, loan products/services, systems/technologies
and bank structure/organization.
6. Represent the company in various civic and community functions to
further enhance its image and develop additional business.
7. May generate and underwrite commercial loans according to loan
policy guidelines.
8. May be responsible for the approval of consumer loan exceptions made
within their local bank/region and monitoring of those exceptions
for reporting purposes.
9. Understand and comply with bank policy, laws, regulations, and the
banks BSA/AML Program, as applicable to your job duties. This
includes but is not limited to; complete compliance training and
adhere to internal procedures and controls; report any known
violations of compliance policy, laws, or regulations and report any
suspicious customer and/or account activity.
TEAM ACCOUNTABILITIES:
- Assist in creating value for all Arvest customers through needs
based selling
- Support and uphold the Arvest Mission Statement.
- Uphold the Arvest Code of Ethics and ensure that confidential
information is safeguarded.
- Maintain a high level of cooperation and rapport with all associates
in order to ensure accurate and efficient operations and service.
- Formulate and communicate new ideas and suggestions that will
improve profitability and efficiency for the banks overall
operation.
- Maintain involvement in community affairs to foster and promote the
proper bank image at all times.
SUPERVISORY RESPONSIBILITIES:
May directly supervise 1 or more associates as assigned by the Manager.
Carries out supervisory responsibilities in accordance with the
organizations policies and applicable laws. Ensure direct reports have
completed required compliance training and are adhering to all internal
procedures and controls as it relates to bank policy, laws, regulations
and Arvests BSA/AML Program. Responsibilities include interviewing,
hiring, appraising performance, rewarding, and disciplining associates.
The incumbent has the authority and the appropriate influence to make
recommendations regarding hiring, firing, advancement, promotion, or any
other change of status of other associates within the guidelines of the
banks procedures and guidelines for such change of status events. The
incumbent provides training, planning, as igning, and directing work
assignments and schedules; addressing complaints and resolving problems.
Responsibilities:
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable qualified individuals
with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
- Bachelors Degree or equivalent work experience in a retail banking
environment required.
- 4 years previous lending experience required.
- 2 years previous sales experience required.
- Completion of CFB 4 or ability to obtain required.
- Current NMLS Safe Act Registration or the ability to be registered
within 30 days required.
OTHER SKILLS AND ABILITIES:
Must be able to arrive at work on time, work on site and have regular
work attendance
Must be able to work cooperatively with other co-workers regardless of
personality, presence or communication style
Must be able to provide cordial customer serv