Consumer Family Relations Program Assistant - Alameda County Health

PLEASE READ THIS JOB ANNOUCEMENT IN ITS ENTIRETY

Alameda County Behavioral Health Department is recruiting for a *Provisional:

CONSUMER/FAMILY RELATINONS PROGRAM ASSISTANT

$$74,068.80-$89,876.80

Plus excellent benefits!

This is a provisional appointment.

*Provisional Appointments: For a provisional appointment, a civil service exam is not required. However, to obtain a regular position, the appointee will need to compete successfully in a County Exam when open.

ABOUT US

As part of Alameda County Health, the Behavioral Health Department supports people with Medi-Cal and without insurance living with serious mental illness and substance use conditions along their path toward wellness, recovery, and resiliency. We provide services through a network of contracted mental health and substance use providers and administer the State’s resources and training for behavioral health providers, case managers, and other healthcare professionals. We advocate for our patients and families and create space for personal engagement in their care.

We are outpatient specialists for mental health services for older adults and youth, substance use providers and treatment program specialists, advocates for quality improvement and patients’ rights, and psychiatric and integrated health care providers.

Visit us to learn more about our program and services.

https://www.acbhcs.org/

THE POSITION

Under general supervision, to provide programmatic assistance and administrative support in the Behavioral Health Care Services Consumer/Family Relations Program; serves as a program representative and supports the involvement of consumers/family in implementing systems change, training and education, hiring of consumers/family in behavioral health care programs, and developing self-help and consumer/family–operated programs; and to do related work as required.

DISTINGUISHING FEATURES

These positions are located in the Behavioral Health Care Services Department (BHCS), and report to the Consumer/Family Relations Manager. The Consumer/Family Relations Program Assistant provides administrative support and coordinates a variety of related community and educational outreach activities and events, performs a variety of administrative functions in the implementation of consumer/family related programs/projects. This class is further distinguished from the next higher-class Consumer/Family Relations Manager in that the latter class has supervisory responsibilities and provides leadership for the activities of the Consumer/Family Relations Program.

ESSENTIAL DUTIES

Note: he following statement reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent in the job.

Provides programmatic information to community-based providers and the general public, conducts presentations, answers questions and provides technical assistance as needed.

1. Collects and analyzes community input on consumer/family relations issues, and makes recommendations to the Consumer/Family Relations Manager.
2. Keeps informed regarding state and federal laws which protect the rights and quality of life of consumer/family members; interprets strategies and policies in the mental health field and their impact on the wellness, recovery, and optimal functioning of consumer/family members throughout Behavioral Health Care Services system of care.
3. Assists in identifying programmatic and/or operational problems, evaluating alternatives, and implementing effective solutions.
4. Uses knowledge of self-help and peer support techniques to assist in the implementation of consumer/family support groups across the system of care.
5. Maintains a variety of databases related to consumer/family relations programs/projects and utilizes these resources to generate reports and data in support of program evaluation and planning.
6. Assists with organizing the implementation of the BHCS Mental Health Services Act (MHSA) plan for consumer employment and campaign for social inclusion.
7. Represents the Consumer/Family Relations Program in a variety of program meetings, trainings, conferences, and system-wide committees/workgroups
8. Prepares and distributes a variety of letters, newsletters, brochures, informational packets, and other program-related media.
9. Performs special projects such as researching information, summarizing data, evaluating alternatives and preparing narrative or statistical reports.
10. Plans, coordinates and facilitates meetings, events, and orientations for consumer/family member volunteers.
11. Maintains accurate records and files related to work performed.
12. Operates a variety of standard office equipment including a word processor and/or computer.

CONSUMER/FAMILY RELATIONS PROGRAM ASSISTANT

https://www.jobapscloud.com/Alameda/specs/classspecdisplay.asp?ClassNumber=5097&R1=undefined&R3=undefined

(Click above for comprehensive job description and additional qualifications.)

MINIMUM QUALIFICATIONS

Experience:

The equivalent of three years of full-time administrative and/or programmatic support experience which has included some combination of program coordination and administrative support, compiling and maintaining data, preparation of narrative and statistical reports, and organization and facilitation of program events preferably in a mental health setting.

AND

The equivalent of six months experience as a consumer who has received services in the public and/or private mental health system, or as a direct family member/caregiver of a mental health consumer who has received services in the public and/or private mental health system, AND training and/or experience with the concepts of self-help, peer/family support and/or wellness/recovery/resilience.

Education:

The equivalent of completion of two years of college (90 quarter units or 60 semester units) from an accredited college or university.

(Additional work experience as outlined below may be substituted for the education on a year-for-year basis.)

HOW TO APPLY

An Alameda County application is required to be considered for this recruitment.

Please email the Job Application and a cover letter to:

Tyler Clark, (HCSAJOBAPPS@acgov.org)

Alameda County’s job application template is available online on Alameda County’s Online Employment Center at:

https://www.jobapscloud.com/Alameda/sup/bulpreview.asp?R1=00&R2=AF000&R3=01

NEW USERS can click on “Fill out an application” to fill out an application template. Once the application is completed, please click on the “Review” tab to “Print/Save My Application”. A PDF version or digital scan of the application must be submitted to the email address above.

Alameda County Health Care Services Agency is enriched with a diverse workforce. We believe the best way to deliver optimal programs and services to our communities is to hire and promote talents that are representative of the communities we serve. Diverse candidates are strongly encouraged to apply.

BENEFITS

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging healthcare options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discounts, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*:

For your Health & Well-Being

Medical – HMO & PPO Plans

Dental – HMO & PPO Plans

Vision or Vision Reimbursement

Share the Savings

Basic Life Insurance

Supplemental Life Insurance (with optional dependent coverage for eligible employees)

Accidental Death and Dismemberment Insurance

County Allowance Credit

Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance

Short-Term Disability Insurance

Long-Term Disability Insurance

Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services

Employee Assistance Program

For your Financial Future

Retirement Plan - (Defined Benefit Pension Plan)

Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

12 paid holidays

Floating Holidays

Vacation and sick leave accrual

Vacation purchase program

Management Paid Leave**

Catastrophic Sick Leave

Group Auto/Home Insurance

Pet Insurance

Commuter Benefits Program

Guaranteed Ride Home

Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)

Employee Discount Program (e.g. theme parks, cell phone, etc.)

Child Care Resources

1st United Services Credit Union