Consumer Experience Specialist - Ascension
Jacksonville, FL 32216-0968
About the Job
- Department: Administration
- Schedule: Full time, day shift
- Hospital: Ascension St. Vincent's Riverside Hospital
- Location: Must be local to Jacksonville, FL
Listening to you, caring for you!
When you join our team, you join a true work family. You will feel supported, encouraged, and benefit from a work-life balance and career growth opportunities.
What You Will Do:
Develop and oversee service and service recovery consumer experience. Implements action plans to improve outcome measures
- Provide service and service recovery support to consumers and patients.
- Guide the communication and investigation for complaints and grievances. Documents, responds, or escalates in a manner that meets service levels and achieves improved satisfaction.
- Collaborate with key stakeholders to develop, implement service and service recovery initiatives and/or training.
- Participate in committees, work groups and process improvement teams aimed at improving consumer experiences.
- Serve as subject matter expert to address consumer experience insights with key stakeholders.
Education:
- High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.
Ascension St. Vincent's is expanding in the fastest-growing county in Northeast Florida with the addition of a fourth regional hospital, Ascension St. Vincent’s St. Johns County. Serving Northeast Florida and Southeast Georgia, Ascension St. Vincent's has been providing caregivers in every discipline a rewarding career in healthcare since 1873.
Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
Equal Employment Opportunity Employer:Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish)poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
E-Verify Statement:This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
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