Consultant - Service Desk - Cognizant Technology Solutions
Santa Monica, CA
About the Job
Functional Lead
Qualification:
Masters in Business AdministrationResponsibility:
Requirement Gathering and Gap Analysis:
• Understand business requirements through business workshops, one on one interviews.
• Analyze business requirement document.
• Analyze gaps in order to meet business requirements.
Solution Engineering:
• Provide support in creating solutions for the gaps.• Prepare first drafts on end to end solution for the client and integration plan and submit them to supervisor for review.
• Detail out customization requirements/ configuration changes required for solution implementation.
• Obtain approval and validation on solution developed.
Implementation & Testing:
• Configure the system based on the requirements, carry out testing before handover to the users, test development objects and give feedback to the technical team.• Conduct pilot of solution developed.
• review and obtain signoff deliverables.
• Guide users in uploading data into the system.
• Create test cases based on the knowledge of the domain/product.
• Conduct system testing based on the scenarios.
• Use various testing tools as required.
Project Support:
• Based on requirement study and gap analysis, analyze process/framework anomalies and deficiencies and make recommendations.• Interact with clients as and when required on basic queries.
• Assist Senior Consultants in drawing linkages between a module within the project and other modules / objects.
• Provide timely inputs or mentor other team members working on the project based on domain / product knowledge.
New Solution Development:
• Identify change required in the existing solutions and understand internal/ external dynamics.• Conduct market research to identify new solution areas.
• Create business case for new solution.
• Share business case with Senior Consultant / Team Lead for inputs.
• Detail out new solutions as required.
• Map solution developed to client space.
• Provide support for project execution involving new solution if required.
• Followup to closure in order to implement change and escalate to supervisor if required.
Documentation:
• Document customer requirements.• Document the design/blueprint/functional specifications of the solution based on guidance from Senior Consultants / Team Lead.
• Upload the documents in knowledge repository for future reference.
Sales Support and Brand Building:
• Understand client specific requirements and analyze them.• Provide support to other teams during proposal development.
• Prepare collaterals, publications, technology papers etc for distribution under guidance from team lead.
Knowledge Management:
• Update knowledge articles in the knowledge management repository.• Create knowledge articles on the problem, workaround solutions.
• Maintain knowledge management database.
• Prepare collaterals, publications, technology papers etc for distribution and submit to supervisor for review.
Technical Skills
| SNo | Primary Skill | Proficiency Level * | Rqrd./Dsrd. |
| 1 | MM integration with WM | PL1 | Required |
Appendix:
Behavioral Skills
| SNo | Primary Skill | Proficiency Level * |
| 1 | Build Collaborative Relations | PL2 |
| 2 | Execution Excellence | PL2 |
| 3 | Managing Change | PL2 |
| 4 | Client Focus | PL2 |
| 5 | Effective Communication | PL2 |
* Proficiency Legends
| Proficiency Level | Generic Reference |
| PL1 | The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. |
| PL2 | The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. |
| PL3 | The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. |
| PL4 | The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill. |
Functional Lead
Qualification:
Masters in Business AdministrationResponsibility:
Requirement Gathering and Gap Analysis:
&bull.
- Understand business requirements through business workshops, one on one interviews
&bull.
- Analyze business requirement document
&bull.
- Analyze gaps in order to meet business requirements
Solution Engineering:
&bull.
- Provide support in creating solutions for the gaps
&bull.
- Prepare first drafts on end to end solution for the client and integration plan and submit them to supervisor for review
&bull.
- Detail out customization requirements/ configuration changes required for solution implementation
&bull.
- Obtain approval and validation on solution developed
Implementation & Testing:
&bull.
- Configure the system based on the requirements, carry out testing before handover to the users, test development objects and give feedback to the technical team
&bull.
- Conduct pilot of solution developed
&bull.
- review and obtain signoff deliverables
&bull.
- Guide users in uploading data into the system
&bull.
- Create test cases based on the knowledge of the domain/product
&bull.
- Conduct system testing based on the scenarios
&bull.
- Use various testing tools as required
Project Support:
&bull.
- Based on requirement study and gap analysis, analyze process/framework anomalies and deficiencies and make recommendations
&bull.
- Interact with clients as and when required on basic queries
&bull.
- Assist Senior Consultants in drawing linkages between a module within the project and other modules / objects
&bull.
- Provide timely inputs or mentor other team members working on the project based on domain / product knowledge
New Solution Development:
&bull.
- Identify change required in the existing solutions and understand internal/ external dynamics
&bull.
- Conduct market research to identify new solution areas
&bull.
- Create business case for new solution
&bull.
- Share business case with Senior Consultant / Team Lead for inputs
&bull.
- Detail out new solutions as required
&bull.
- Map solution developed to client space
&bull.
- Provide support for project execution involving new solution if required
&bull.
- Followup to closure in order to implement change and escalate to supervisor if required
Documentation:
&bull.
- Document customer requirements
&bull.
- Document the design/blueprint/functional specifications of the solution based on guidance from Senior Consultants / Team Lead
&bull.
- Upload the documents in knowledge repository for future reference
Sales Support and Brand Building:
&bull.
- Understand client specific requirements and analyze them
&bull.
- Provide support to other teams during proposal development
&bull.
- Prepare collaterals, publications, technology papers etc for distribution under guidance from team lead
Knowledge Management:
&bull.
- Update knowledge articles in the knowledge management repository
&bull.
- Create knowledge articles on the problem, workaround solutions
&bull.
- Maintain knowledge management database
&bull.
- Prepare collaterals, publications, technology papers etc for distribution and submit to supervisor for review
Technical Skills
| SNo | Primary Skill | Proficiency Level * | Rqrd/Dsrd |
| 1 | MM integration with WM | PL1 | Required |
Appendix:
Behavioral Skills
| SNo | Primary Skill | Proficiency Level * |
| 1 | Build Collaborative Relations | PL2 |
| 2 | Execution Excellence | PL2 |
| 3 | Managing Change | PL2 |
| 4 | Client Focus | PL2 |
| 5 | Effective Communication | PL2 |
* Proficiency Legends
| Proficiency Level | Generic Reference |
| PL1 | The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels |
| PL2 | The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects |
| PL3 | The associate has comprehensive, indepth and specialized knowledge of the skill She / he has extensively demonstrated successful application of the skill in engagements or projects |
| PL4 | The associate can function as a subject matter expert for this skill The associate is capable of analyzing, evaluating and synthesizing solutions using the skill |
Must Have Skills
- Claims
- Billing
- Enrollment
Good To Have Skills
- XML Schema Definition(XSD)
Employee Status : Fixed Term Contractor
Shift : Day Job
Travel : No
Job Posting : May 04 2022
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Source : Cognizant Technology Solutions