Consultant- Operations Support - OneTen Coalition
Annapolis Junction, MD
About the Job
When you join Verizon
You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.
What you'll be doing...
The Consultant, Business Finance Operations provides both operational and customer support for Wireless customers receiving funding for programs managed by the Universal Service Administrative Company (USAC) such as E-Rate and other regulatory programs dedicated to providing discounted Wireless telecommunication services to Schools and Libraries. This position will also oversee the daily operations of the Group Purchasing Organization (GPO) implementation process and at times may also provide secondary support for government rebates and administrative fee workflows.
In this role, you will be primarily responsible for servicing customer accounts and providing support for the validation of customer and USAC data, handling and resolving customer inquiries, review and audit of customer discount calculations, application of discounts/credits and providing support for the reimbursement of discounts from the regulatory agencies that manage these programs. Day to day interfaces are primarily with customers, contract management, sales, finance, tax, IT and other internal departments.
Your day to day contributions will include:
What we're looking for...
You'll need to have:
Even better if you have one or more of the following:
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
Where you'll be working
In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.
Scheduled Weekly Hours
40
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $72,000.00 and $134,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.
You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.
What you'll be doing...
The Consultant, Business Finance Operations provides both operational and customer support for Wireless customers receiving funding for programs managed by the Universal Service Administrative Company (USAC) such as E-Rate and other regulatory programs dedicated to providing discounted Wireless telecommunication services to Schools and Libraries. This position will also oversee the daily operations of the Group Purchasing Organization (GPO) implementation process and at times may also provide secondary support for government rebates and administrative fee workflows.
In this role, you will be primarily responsible for servicing customer accounts and providing support for the validation of customer and USAC data, handling and resolving customer inquiries, review and audit of customer discount calculations, application of discounts/credits and providing support for the reimbursement of discounts from the regulatory agencies that manage these programs. Day to day interfaces are primarily with customers, contract management, sales, finance, tax, IT and other internal departments.
Your day to day contributions will include:
- Collaborating with Stakeholders:You will be considered the SME for Wireless E-Rate customer support and will be responsible for collaborating with other internal groups to ensure Verizon Wireless maintains compliance with the rules for these government programs. You will demonstrate a broad knowledge of business operations, including sales and customer billing, as well as demonstrated ability to understand and interpret government requirements. You will partner with all cross-functional teams and departments, including sales, BFO, legal and contract management to ensure that GPO enrollments are configured accurately.
- Problem Solving and Continuous Improvement: You will address, recommend and implement solutions for issues that may arise to promote a positive customer experience and help ensure E-Rate program compliance. You will identify issues that may impact critical project deliverables and work with internal teams to find workarounds and solutions to ensure project timelines are met. You will develop more efficient work processes through thorough analysis and innovative thinking, identifying opportunities to streamline the GPO enrollment process.
- Providing Customer Support: You will resolve E-Rate customer issues timely and help customers understand changes impacting their bills related to program funding approvals and denials and funding limits. You will assist customers with enrollment during the Moxie registration period and work with legal and tax on communications to customers prior to registration to ensure a smooth enrollment process. You will work with the BGCO on other aspects of billing to ensure E-Rate MDNs are set up correctly. You will be required to respond to E-Rate customer email inquiries in a timely manner and escalate issues that require legal involvement. As related to GPO's you will also be responding to internal status inquiries via email, processing customer enrollments from multiple Work Force Management (WFM) mailboxes, and addressing customer inquiries on time.
- Displaying Financial Acumen: You will be responsible for working with tax to ensure that manual credits and debits are accurately calculated prior to posting to customer accounts. You will be required to understand how reimbursements from USAC to Verizon impact the financials and resolve discrepancies to mitigate the risk of financial loss to Verizon.
- Communicating Effectively: You will be required to communicate with all levels of leadership and provide actionable data needed to make decisions that will help grow and support expanded business, develop more efficient work processes and increase the customer experience.
What we're looking for...
You'll need to have:
- Bachelor's Degree or four or more years of relevant work experience.
- Four or more years of government contract work experience.
- Excellent communication, interpersonal, and presentation skills, with the ability to effectively interact with all levels of the organization.
- Ability to oversee multiple projects and initiatives with urgency and attention to detail.
Even better if you have one or more of the following:
- A Master's degree.
- Five or more years of relevant work experience, demonstrated through one or a combination of work and/or military experience, or specialized training.
- Working knowledge of business software (Microsoft Office and GSuite), Smartsheets, reporting tools (dashboards) and communication tools (Slack, Webex, etc).
- Knowledge of Verizon products and systems.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
Where you'll be working
In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.
Scheduled Weekly Hours
40
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $72,000.00 and $134,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.
Source : OneTen Coalition