Construction Service Analyst - Gregory Poole Equipment Company

701 Blue Ridge Rd, Raleigh, North Carolina 27606, United States Req #1289

Friday, June 28, 2024

PRIMARY FUNCTION:

This position will be responsible for opening Work Orders, adding Segments, and closing Work Orders. This person will monitor e-mails, phone calls, and messages from all Construction branches to support the daily operations of the Service Departments. Set procedures will be incorporated to provide Standardized Processes for all branches. This person will also be cross-trained with Warranty Analysts and work closely in the same department.

ESSENTIAL DUTIES:

• Open, maintain, and close work orders for Service Operations. Review and verify the following information:

• Customer account
• Component codes
• Warranty status
• PM
• Standard Jobs
• Service Letters
• Contract / TM&R
• Credit Check
• Technical Information
• SOS History
• Transfers of parts/labor
• Outside purchases
• Documentation in WebXtender
• Time Accuracy

• Codes approve and receive purchase orders. Reviews outside purchases to work orders and PMs. Maintains files.
• Process CAT Access invoices
• Closely monitor machine work orders and contact the service department with any modifications that are needed
• Code vendor invoices for payment
• Handle some customer credit and journal entries
• Preparation of reports and memos
• Coordinate work order information for the Warranty Department
• Travel to branch locations
• Logs time on the computer
• Updates computer records for vacation/sick/personal business leave on Ceridian Time Pro
• Receives and distributes mail
• Transmits information via facsimile, personal messenger, email, etc.
• Answers telephone and routes calls to appropriate personnel. Ensures excellent customer relations by resolving telephone or direct requests, issues, or concerns
• Assists Manager and others with projects as needed

Education:

High School diploma.

Work Experience:

Two years of working experience in a similar administrative-related position.

Physical :

Must be able to clearly communicate to others, especially in group facilitating and in writing.

Must be able to use a PC for long periods.

Other :

Good verbal and composition skills. Accounting knowledge. Computer literate. Technical aptitude.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Other details

• Pay Type Hourly
• Required Education High School

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initStaticMap(true); PRIMARY FUNCTION:\nThis position will be responsible for opening Work Orders, adding Segments, and closing Work Orders. This person will monitor e-mails, phone calls, and messages from all Construction branches to support the daily operations of the Service Departments. Set procedures will be incorporated to provide Standardized Processes for all branches. This person will also be cross-trained with Warranty Analysts and work closely in the same department.\nESSENTIAL DUTIES:\n\nOpen, maintain, and close work orders for Service Operations. Review and verify the following information:\n\n\n\nCustomer account \nComponent codes \nWarranty status \nPM \nStandard Jobs \nService Letters \nContract / TM&R \nCredit Check \nTechnical Information \nSOS History \nTransfers of parts/labor \nOutside purchases \nDocumentation in WebXtender \nTime Accuracy \n\n\n\nCodes approve and receive purchase orders. Reviews outside purchases to work orders and PMs. Maintains files. \nProcess CAT Access invoices \nClosely monitor machine work orders and contact the service department with any modifications that are needed \nCode vendor invoices for payment \nHandle some customer credit and journal entries \nPreparation of reports and memos \nCoordinate work order information for the Warranty Department \nTravel to branch locations \nLogs time on the computer \nUpdates computer records for vacation/sick/personal business leave on Ceridian Time Pro \nReceives and distributes mail \nTransmits information via facsimile, personal messenger, email, etc. \nAnswers telephone and routes calls to appropriate personnel. Ensures excellent customer relations by resolving telephone or direct requests, issues, or concerns \nAssists Manager and others with projects as needed\n\nMINIMUM REQUIREMENTS:\nEducation:\nHigh School diploma.\n \nWork Experience: \nTwo years of working experience in a similar administrative-related position.\n \nPhysical: \nMust be able to clearly communicate to others, especially in group facilitating and in writing. \nMust be able to use a PC for long periods.\n \nOther: \nGood verbal and composition skills. Accounting knowledge. Computer literate. Technical aptitude.\n \nThis job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.\n