Construction Auditor - Sedgwick Claims Management Services, Inc.

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

Construction Auditor

Would you get satisfaction from supporting people to put our customers’ homes back together after a possibly traumatic event?

Do you:

• feel strongly about doing the right thing and helping others do the same?

• have the utmost respect for Health & Safety?

• appreciate the importance of cost certainty, for our repair network contractors, colleagues, and clients?

• understand the need for compliance?

• want to help balance delivering good value to our clients with financing a quality, lasting, repair?

• enjoy recognising excellent workmanship and service, and supporting improvement where necessary?

If you answered ‘yes’ to these questions, then we want to talk to you. We have a rare opportunity to join Sedgwick Repair Solutions’ Technical Team, undertaking a critical role in our Audit Team.

This team supports our network contractors in delivering repair works in accordance with Sedgwick and client requirements. With a focus on scheduling compliance, the role can however be varied and wide-reaching, supporting other initiatives as part of a wider Technical Team and providing help to our contractors and colleagues.

The role is to deliver schedule compliance and repair audits. The SRS audit team provides opportunities for an individual to develop their skills and experiences in the wider roles available within SRS Technical team, by collaboration and joint initiatives.  This may include activities associated with health & safety, technical referrals, restoration reviews, ISO systems (14001 & 45001), specific client initiatives requiring technical support.

Reporting to the Technical Audit & Compliance Manager the primary role of the Construction Auditor is to ensure that the Repair Solutions contractors submit repair schedules in accordance with defined rules and definitions, reflecting clients’ requirements and to complete audits, primarily schedule & virtual visits, with potential development into site audits and inspections.  They will develop the skills to provide expertise to the network and Sedgwick colleagues, experience within construction and/ or the insurance repair market and an appreciation for detail. The role is home-based with a requirement for some travel.

Main duties / responsibilities:

• Undertaking schedule reviews to ensure compliance with network and client requirements.

• Support network contractors and Sedgwick colleagues to deliver a compliant, competitive and financially viable reinstatement service.

• Provide accurate and actionable data to evidence network compliance and support continuous improvement.

• Assisting with the interpretation and reporting of results

• Undertaking regular and periodic analysis/benchmarking

• Provide input on compiling and maintaining rules and definitions.

• Assisting with building and maintaining schedule of rates

• Assisting SRS and Sedgwick colleagues with typical scheduling challenges

• Providing guidance on scheduling and new services to SRS colleagues and contractors, and our wider Sedgwick colleagues.

• Utilise video technology.

• Development of personal goals in association with the Technical Team

You will have/will be:

• Ideally an understanding of typical construction methods, legislation and best practice

• Ideally experience of building cost principles and schedules of work

• Focused on delivering outstanding customer service to Sedgwick’s customers, colleagues and contractors.

• Strong organisational and administrative skills with attention to detail and a methodical approach

• Strong teamwork skills are essential

• Professional in your approach to dealing with issues and colleagues

• A growth mindset and expectation to support change and continuous improvement

• Able to effectively influence network contractors and colleagues

• Able to be flexible, and respond to changing priorities as they arise

• An appreciation for confidentiality and discretion

• The ability to communicate clearly with a range of people, on the phone or video call and in writing.

• IT literate and a working understanding of Windows based programmes, in particular Excel and Outlook.

What will you get for this role?

• Competitive salary depending on skills, experience, and qualifications

• Flexible working for most vacancies

• Healthcare scheme

• A Self Invested Personal Pension Scheme

• Holiday allowance of 25 days plus bank holidays

• Discounts on various products and services

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

• Voluntary benefits – dental cover, season ticket loan, wellbeing and digital GP applications

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

#LI-REMOTE

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.