Constituent Services Coordinator - Harris County
Houston, TX
About the Job
Position Overview:
Harris County Judge Lina Hidalgo is transforming the way we do government and is seeking a highly motivated, dependable, organized, and detail-oriented Constituent Services Coordinator to join her team and shape the vision for the future of Harris County.
The Constituent Services Coordinator will serve on the External Affairs division as part of the division’s Community Relations team. In this role, the Constituent Services Coordinator will play a vital role in facilitating effective communication and engagement between the Harris County Judge’s Office, and county residents. This position is responsible for addressing constituent concerns, providing information on county services and programs, and serving as a liaison between community members and county departments. The ideal candidate will possess excellent communication skills, a strong work ethic and a deep understanding of the needs and priorities of Harris County and the County Judge’s Office.
About the Harris County Judge:
Harris County is the third largest and most diverse county in the nation, with a population of more than 4.7 million, rivaling the size of the entire state of Louisiana. Judge Hidalgo functions as the CEO of Harris County and presides over the Harris County Commissioners Court, the County's governing body. Along with four County Commissioners, the County Judge directs a budget of more than $4 billion, providing essential services such as justice administration, flood control, infrastructure, and housing. Judge Hidalgo also serves as Harris County’s Director of Emergency Management.
Duties and Responsibilities:
Manage and respond to daily constituent and stakeholder correspondence by email, phone, or through in person visits with constituents.
Assess constituent needs by maintaining casework and researching related topics to proactively determine which services and assistance are necessary and provide information and referral services to resolve issues for constituents.
Maintain detailed records of constituent interactions, inquiries, and resolutions, using appropriate databases and software.
Track and analyze constituent trends and patterns and report those patterns to the Chief of External Affairs and the Director of Community Relations to make recommendations for improvement amongst county departments and programs, where needed.
Attend community meetings and briefings, and may provide relevant updates to the public.
Prepare ceremonial documents, such as certificates, proclamations, and resolutions for public presentation and distribution.
Problem solve both independently and as part of a team.
Perform other duties as assigned.
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.