ConnectATX Community Health Worker - United Way for Greater Austin

Who we are:

United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all.

We break the cycle of economic inequality - striving to create a vibrant, thriving community. Recognizing the urgency of addressing economic disparity, we focus on increasing the availability of high-quality early care and education and access to pivotal resources to dismantle economic barriers in Central Texas. Our united front includes dedicated donors, volunteers, corporate and civic partners, staff, and an engaged community. Together, we leverage data, coalitions, services, and advocacy to transform Central Texas, responding to urgent needs with lasting, impactful solutions.

Who we want:

United Way's ConnectATX program supports families by connecting them to vital community resources through a multilingual helpline, an online resource tool, and our community-based organization partners. ConnectATX is committed to providing up-to-date information on critical resources and building partnerships with trusted community organizations to respond to our community's needs. As a ConnectATX Community Health Worker (CHW), you are a trusted member of the community, with an understanding of the cultures, languages, socio-economic statuses, and life experiences of the community served. You have excellent and proven interpersonal and communication skills that allow you to clearly convey information and proactively listen to client needs, goals and barriers. As a ConnectATX CHW, you have a strong desire to help others and are creative and resourceful in helping to improve outcomes for your clients. You are respectful of the communities we serve and understand their concerns. We are looking for an exceptional problem solver who loves connecting with others and building healthy trusting relationships. The ConnectATX Community Health Worker helps community members access needed services and resources, as well as, building individual, community and system capacity through social service and health knowledge and self-sufficiency.

Who you are:

• Collaborates: You work cooperatively with all departments across the organization to achieve shared objectives and represent their interests while being fair to others and their area. You partner with others to get work done and credit others for their contributions and accomplishments — you garner the trust and support of others.
• Builds networks: You build strong formal and informal networks and maintain relationships across various functions and departments. You draw upon multiple relationships to exchange ideas, resources, and know-how.
• Interpersonal savvy: You relate comfortably with people across levels, functions, cultures, and geography and act diplomatically and tactfully.
• Being resilient: You are confident under pressure and maintain a positive attitude despite adversity. You manage crises effectively, bounce back from setbacks, and grow from your hardships and negative experiences.
• Customer focus: You build strong customer relationships and deliver customer-centric solutions.
• Communicates effectively: You develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills trust: You gain the confidence and trust of others through honesty, integrity, and authenticity.
• Situational adaptability: You have an adapting approach and demeanor in real time to match the shifting demands of different situations.
• Action oriented: You take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Manage complexity: You ask the right questions to accurately analyze situations and acquire data from multiple and diverse sources when solving problems. You uncover root causes to difficult problems and evaluate pros and cons, risks and benefits of different solution options.

What you'll do:

• Provide a variety of services including social service support, basic health information and education, advocacy, application assistance assessments, service coordination, client goal planning and support clients in accessing services and assessing the value added.
• Use multiple technologies to responsibly and accurately document interactions, case notes and outcomes to monitor client progress and assess program effectiveness.
• Serve as a client advocate and liaison between healthcare, social services and the community
• Provide services telephonically, virtually and in person in the community and in settings where individuals receive services and live.
• Assess individuals using various assessments, assist clients to apply for, enroll in and understand the benefits they receive and help individuals in navigating and accessing resources that address their current and long term need(s) and promote a healthy lifestyle.
• Coordinate, implement and participate in community events such as community social service fairs, health fairs and other social or health education events.
• Provide information and education, in a culturally appropriate manner, to community members on certain social service and health topics to empower individuals to make informed health decisions.
• Communicate consistently with clients through follow-up activities to track client progress, referral outcomes and readdress any unresolved needs.
• Discern when to provide support, motivation and encouragement to clients facing challenges and when to coach and empower clients to advocate and manage their services and benefits and move towards self-sufficiency.
• Assist clients with applications, scheduling appointments and finding transportation when needed.
• Attend trainings, complete continuing education and other professional development requirements to maintain Community Health Worker certification.
• Continuously learn and share about community resources.
• Maintain strict confidentiality while managing assigned caseload and providing support and case management services.
• Work with other community health workers, internally and externally, to share best practices and strengthen education and outreach and care coordination.
• Participate in The Internal Quality Referral cohort to inform greater care coordination efforts.
• Support United Way's collective efforts to fight poverty in Central Texas.
• Participate in appropriate organizational and community meetings and events.

What you'll gain:

• Experience in working with diverse populations
• Become a subject matter expert on ConnectATX, social care navigation, and care coordination
• Experience advocating for the local health needs of individuals and community-at-large
• Opportunity to build and maintain strong internal and external relationships
• Experience working in a cross-departmental and cross-organizational team
• A chance to work in a professional environment with opportunities to network with passionate Austin professionals
• Knowledge about multiple projects in our community to enhance connection rates for families to support services.

What you'll bring:

• Strong critical thinking, problem-solving, research, time management and self-determination skills
• Knowledge of local community resources and an understanding of social services & health landscapes preferred
• Experience working with underserved populations within the Central Texas area preferred
• Experience working with persons with disabilities and limited literacy skills preferred
• Experience as a certified Community Health Worker or willing to obtain certification within the first 16 weeks of start date.
• Understanding of the community through shared experiences and a strong desire to help people in vulnerable communities
• Ability to communicate fluently in English and proficiency in another language (Spanish preferred)
• Passion for connecting people to resources and removing barriers to accessing said resources
• Flexibility and willingness to learn new responsibilities and to work in an evolving environment
• Access to reliable and safe transportation and the ability to travel within the Greater Austin Metro area

What you'll receive:

• Dynamic and rewarding work environment
• Competitive Compensation
• Hybrid Work Option
• Employer 403(b) Matching
• Employer-Sponsored Health Insurance (for employees)
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Generous Paid Time Off (PTO)
• Paid Parental Leave
• FMLA
• Employee Assistance Program (EAP)

Notice: The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Management has the right to assign or reassign duties and responsibilities at any time. United Way for Greater Austin is an at-will employer.

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