Confirmations and Order Support Specialist - The Panther Group

The Panther Group is looking for motivated individuals to join the team as a Customer Account Specialist working for a local manufacturing leader in machine automation. Apply NOW!

DUTIES AND RESPONSIBILITIES

• Enter all confirmations submitted through general email same day by 4pm. 
• Follow up on all purchase orders that are approved and do not have confirmation dates after 48 hours using system reporting and Excel. 
• Reaching out to vendors regarding late deliveries we are receiving or going directly to the customer (past 48 hours) and updated 
• Partner with  IT to make sure all bugs are worked through, and system revisions happen as needed.  
• Collaborate with suppliers for new dates for late material.  
• Work with other internal departments for updated work order dates. 
• Work with accounting for invoice requests through suppliers.  
• Work with engineering for system and MSG engineering updates on late lines.  
• Utilizing existing relationships to expediate orders with suppliers.
• Review open order report and communicate any changes or delays to internal supply chain and customer service team.
• Use of Microsoft Office daily to perform role responsibilities and tasks. 
• Contribute to building a positive team spirit.
• Must have a “Can Do Attitude”.
• Communicate effectively with team members.

EDUCATION AND EXPERIENCE

• High school diploma required. Associate or bachelor’s degree preferred but not required. 
• Minimum of 2 years’ experience in customer service related environment (ex. Administrative, customer service, data entry, inside sales, technical sales, etc.)
• Microsoft Office Suite 
• Detail oriented.
• Self-motivated