Configuration Analyst/Specialist - Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Why Conduent:

You’ll have an opportunity to work on innovative technology while being surrounded by a culture that recognizes each person’s contributions. Each day you’ll feel challenged and know you are making a difference. At Conduent, we believe everything touches everything -and to that end we value our work and each other in the process, making it an award-winning place to work. In 2021, we won Best Places to Work, Best Global Culture and Best HR Team.

As a Configuration Analyst/Specialist in Groups, you’ll will perform a range of business analysis activities include planning, performing, and implementing the HSP System and the Transition Management Team’s initiatives, maintaining support of operational systems, and ensuring that systems perform as designed. You’ll be reporting to the Business Configuration Manager on the Transition Management Team and serve as a liaison to program managers or functional owners for HSP implementations.

We need someone strong who can document functional and business requirements using best practices methods including high-level systems diagrams, requirement traceability matrices, user stories, functional specification documents, data maps, test cases, workflow diagrams, system interface and user report requirements according to standardized methods while using natural language accessible to non-technical communities.

You’re able to analyze data relevant to processes, define data requirements, evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying business requirements.

You’re the kind of person who can:

• Define and document Client business and functional requirements
• Develop functional and business requirements using individual and group interviews, surveys, process walks, process re-engineering workshops, requirements workshops, and peer site visits
• Determine process recommendation documents, including presentations, process maps, business requirements and related impact analyses for complex processes or for portions of larger or inter-related processes
• Proactively communicate and collaborate with customers and stakeholders to analyze process needs and requirements and produce documentary artifacts such as functional and business requirement
• Create and develop Unit test case scenarios, perform functional Unit testing, support user acceptance testing (UAT), and regression testing
• Make recommendations on appropriate solutions based on research, benchmarking, and best practices
• Support system functional owners with the creation of help sheets and training materials
• Review data post-system implementation to measure
• Share accountability for realization of results with project managers, program owners and process owners and assists in presentations of recommendations to stakeholders and process owners
• Serve as the conduit between the customer community and the software development team through which requirements flow

Basic Qualifications For Consideration:

• Bachelor’s degree or Equivalent Working Experience
• Minimum of five years demonstrated knowledge and experience in managing business systems, reengineering initiatives, and implementing best practices
• Minimum of five years demonstrated experience determining the impact on existing business systems when system modifications and/or enhancements occur, creating new processes and/or modifying existing processes in support of new system implementations
• Demonstrated advanced skills in analyzing complex information and situations independently identify problems and relevant factors, formulate logical conclusions, and recommend and implement alternative solutions.
• Outstanding verbal and written communication skills to effectively interact with executive leadership
• Exceptional internal and external relationship and teambuilding skills

Preferred Qualifications For Consideration:

• Prior experience working with HSP System a plus

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community.  For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.