Conference Services Manager - Omni Hotels & Resorts

Location

La Costa Resort and Spa

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.

Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.

Job Description

It's an exciting time be part of the Omni La Costa Resort & Spa team as the resort has recently completed a multi-million dollar renovation in the Spring of 2024. As a Conference Services Manager you will act as the liaison between the hotel and client while servicing groups through the planning process and on-site execution of the event or stay. You will play a pivotal role in bringing our clients' visions to life! 

Responsibilities

• Negotiate with customer through the use of creative and attractive menu presentations and event proposals to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities.
• Obtain all event-related information (to include, but not limited to meeting specifications, audio visual, rooming list, food and beverage requirements, forecasting food and beverage revenue at least 30 days in advance of program arrival.
• Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of resort.
• Produce and distribute accurate and clear group resumes, banquet event orders and diagrams etc. to all operating departments in a timely manner.
• Yield sleeping room block and function space.
• Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable time frames.
• Conduct pre-convention meeting with customers and pertinent departments to confirm all relevant details are communicated.
• Conduct any/all planning site inspections as required.
• Establish and maintain rapport with customers, prior to, during and post conference, exceeding their expectations and encouraging repeat business.
• Attend all necessary meetings within resort that affect/are affected by the Conference Services Department. (Daily standup, Resort standup, BEO, Resume Review as needed, Guest Room Pickup, etc)
• Find solutions to the inevitable challenges that arise while conference is on property and respresent the resort in a professional manner.
• Mentor and develop administrative staff and management staff for future growth as assigned.

This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned.

SUPERVISORY RESPONSIBILITIES :Act as a liaison between groups and hotel.  Utilize hotel staff through the issuance of Banquet Event Orders and Resume to insure the group’s successful stay.

Qualifications

• Must have 2-3 years’ experience as a Conference Services Manager at a similar sized and type of hotel or resort, with managing large groups, events, and conferences with size ranges of 2-750 guests in attendance
• Expert in time management
• Expert in front-facing customer service skills, such as patience and professionalism
• Strong food and beverage knowledge as it relates to large scale events.
• Expert in guiding customers with event setups and diagrams.
• Strong knowledge and experience with events containing large outsourced exhibits, drayage and production companies
• Ability to focus attention on guest needs while remaining calm and courteous at all times
• Highly responsible & reliable
• Excellent communication skills, both written and verbal
• Strong interpersonal and problem-solving abilities
• Strong ability to work independently, but ask for guidance when needed
• Computer literate in Microsoft Window applications, Social Tables, FDC and Delphi
• Seasoned experience
• Team Player
• Ability to work weekends and nights 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and sit.  The employee frequently is required to walk; use hands to finger, handle, or feel; taste and smell, and talk or hear.  The employee must regularly lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Annual Salary Range: $70,000-$85,000

The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is

the Law poster and its supplement are available using the following

links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts

and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.