Conference Planning Manager San Luis Resort - San Luis Resort

The Conference Planning Manager is responsible for coordinating and executing all aspects of function planning necessary to ensure client satisfaction; this includes but is not limited to recreation arrangements, meeting set up, meal functions, room reservations and group billing.  He/she is expected to exceed budgeted revenues while maintaining budgeted payroll and food & beverage expenses.  The Conference Planning Manager is also responsible for acting as a liaison between client and operation departments to ensure a successful meeting and to generate repeat business. 

• Re-solicit past local accounts and generate new business.
• Oversee all department operations and employee performance to ensure client satisfaction.
• Meet and greet in-house guests upon arrival, review schedule of events.
• Introduce guests to appropriate staff members.
• Handle inquiry calls, outside sales calls and follow through to completion of function (s).
• Maintain pricing integrity and propose upscale menus for all groups.
• Know relevant policies – menu & pricing, food handling, lost and found, cancellation, service charge, guarantee payment, shipping/receiving, etc.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Respond to requests by Meeting Planners immediately.
• Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars and engineering.
• Interact with outside planners, vendors for event set-up.
• Create, review and revise rooming lists and VIP lists.
• Manager existing accounts and follow up with client re-solicitation to capture future business.
• Manager the function book and adjust space in order to ensure maximum potential revenue.
• Ensure compliance with all local liquor laws, and health and sanitation regulations.
• Be visible on the floor and assist staff as needed during functions.
• Assist in the training and development of the Meeting Services management team.
• Work with other F&B managers and keep them informed of F&B issues as they arise.

Education & Experience:

• At least 4 years of progressive experience in a hotel or related field; or a 2-year college degree and at least 3 years of related experience; or a 4-year college degree and 2 or more years of related experience.
• Must be proficient in Windows, Company approved spreadsheets and word procession.

 Physical requirements:

• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to life, carry, push, pull or otherwise move objects.

 Mental Requirements:

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to multi task.
• Must be able to work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must routinely meet deadlines.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.